Schedule of 24/7 It-Support: Difference between revisions
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{| class="wikitable | {| class="wikitable" | ||
! Chill ! | ! align="center" style="background:#f0f0f0;"| '''Chill''' | ||
|- | ! align="center" style="background:#f0f0f0;"| '''Busy''' | ||
| Time calculated by time zone || || || || || || Shift schedule || || || || || || || || || || | ! align="center" style="background:#f0f0f0;"| '''1st line IT-Support Schedule''' | ||
|- | ! align="center" style="background:#f0f0f0;"| '''''' | ||
| Ottawa || Vanc || Melb || Cebu || Tbilisi || Baires || Mon || || Tue || || Wed || || Thu || || Fri || Sat || Sun | ! align="center" style="background:#f0f0f0;"| '''''' | ||
|- | ! align="center" style="background:#f0f0f0;"| '''''' | ||
| 12:00 AM || 9:00 PM || 2:00 PM || 12:00 PM || 8:00 AM || 1:00 AM || || Leon || || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ! align="center" style="background:#f0f0f0;"| '''''' | ||
|- | ! align="center" style="background:#f0f0f0;"| '''''' | ||
| 1:00 AM || 10:00 PM || 3:00 PM || 1:00 PM || 9:00 AM || 2:00 AM || || Leon || || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ! align="center" style="background:#f0f0f0;"| '''''' | ||
|- | ! align="center" style="background:#f0f0f0;"| '''''' | ||
| 2:00 AM || 11:00 PM || 4:00 PM || 2:00 PM || 10:00 AM || 3:00 AM || || Leon || || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ! align="center" style="background:#f0f0f0;"| '''''' | ||
|- | ! align="center" style="background:#f0f0f0;"| '''''' | ||
| 3:00 AM || 12:00 AM || 5:00 PM || 3:00 PM || 11:00 AM || 4:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ! align="center" style="background:#f0f0f0;"| '''''' | ||
|- | ! align="center" style="background:#f0f0f0;"| '''''' | ||
| 4:00 AM || 1:00 AM || 6:00 PM || 4:00 PM || 12:00 PM || 5:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ! align="center" style="background:#f0f0f0;"| '''''' | ||
|- | ! align="center" style="background:#f0f0f0;"| '''''' | ||
| 5:00 AM || 2:00 AM || 7:00 PM || 5:00 PM || 1:00 PM || 6:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ! align="center" style="background:#f0f0f0;"| '''''' | ||
|- | |- align="center " | ||
| 6:00 AM || 3:00 AM || 8:00 PM || 6:00 PM || 2:00 PM || 7:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | | Time calculated by time zone || || || || || || Shift schedule || || || || || || || || || || | ||
|- | |- align="center" | ||
| 7:00 AM || 4:00 AM || 9:00 PM || 7:00 PM || 3:00 PM || 8:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | | Ottawa || Vanc || Melb || Cebu || Tbilisi || Baires || Mon || || Tue || || Wed || || Thu || || Fri || Sat || Sun | ||
|- | |- align="center" | ||
| 8:00 AM || 5:00 AM || 10:00 PM || 8:00 PM || 4:00 PM || 9:00 AM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | | 12:00 AM || 9:00 PM || 2:00 PM || 12:00 PM || 8:00 AM || 1:00 AM || || Leon || || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ||
|- | |- align="center" | ||
| 9:00 AM || 6:00 AM || 11:00 PM || 9:00 PM || 5:00 PM || 10:00 AM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | | 1:00 AM || 10:00 PM || 3:00 PM || 1:00 PM || 9:00 AM || 2:00 AM || || Leon || || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ||
|- | |- align="center" | ||
| 10:00 AM || 7:00 AM || 12:00 AM || 10:00 PM || 6:00 PM || 11:00 AM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | | 2:00 AM || 11:00 PM || 4:00 PM || 2:00 PM || 10:00 AM || 3:00 AM || || Leon || || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ||
|- | |- align="center" | ||
| 11:00 AM || 8:00 AM || 1:00 AM || 11:00 PM || 7:00 PM || 12:00 PM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | | 3:00 AM || 12:00 AM || 5:00 PM || 3:00 PM || 11:00 AM || 4:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ||
|- | |- align="center" | ||
| 12:00 PM || 9:00 AM || 2:00 AM || 12:00 AM || 8:00 PM || 1:00 PM || || Maxim A || || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | | 4:00 AM || 1:00 AM || 6:00 PM || 4:00 PM || 12:00 PM || 5:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ||
|- | |- align="center" | ||
| 1:00 PM || 10:00 AM || 3:00 AM || 1:00 AM || 9:00 PM || 2:00 PM || || Maxim A || || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | | 5:00 AM || 2:00 AM || 7:00 PM || 5:00 PM || 1:00 PM || 6:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ||
|- | |- align="center" | ||
| 2:00 PM || 11:00 AM || 4:00 AM || 2:00 AM || 10:00 PM || 3:00 PM || || Maxim A || || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | | 6:00 AM || 3:00 AM || 8:00 PM || 6:00 PM || 2:00 PM || 7:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ||
|- | |- align="center" | ||
| 3:00 PM || 12:00 PM || 5:00 AM || 3:00 AM || 11:00 PM || 4:00 PM || || Maxim A || || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | | 7:00 AM || 4:00 AM || 9:00 PM || 7:00 PM || 3:00 PM || 8:00 AM || Maxim M || Leon || Maxim M || Leon || || Maxim-M || || Maxim-M || Leon || Maxim-A || Leon | ||
|- | |- align="center" | ||
| 4:00 PM || 1:00 PM || 6:00 AM || 4:00 AM || 12:00 AM || 5:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | | 8:00 AM || 5:00 AM || 10:00 PM || 8:00 PM || 4:00 PM || 9:00 AM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | ||
|- | |- align="center" | ||
| 5:00 PM || 2:00 PM || 7:00 AM || 5:00 AM || 1:00 AM || 6:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | | 9:00 AM || 6:00 AM || 11:00 PM || 9:00 PM || 5:00 PM || 10:00 AM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | ||
|- | |- align="center" | ||
| 6:00 PM || 3:00 PM || 8:00 AM || 6:00 AM || 2:00 AM || 7:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | | 10:00 AM || 7:00 AM || 12:00 AM || 10:00 PM || 6:00 PM || 11:00 AM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | ||
|- | |- align="center" | ||
| 7:00 PM || 4:00 PM || 9:00 AM || 7:00 AM || 3:00 AM || 8:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | | 11:00 AM || 8:00 AM || 1:00 AM || 11:00 PM || 7:00 PM || 12:00 PM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | ||
|- | |- align="center" | ||
| 8:00 PM || 5:00 PM || 10:00 AM || 8:00 AM || 4:00 AM || 9:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | | 12:00 PM || 9:00 AM || 2:00 AM || 12:00 AM || 8:00 PM || 1:00 PM || || Maxim A || || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | ||
|- | |- align="center" | ||
| 9:00 PM || 6:00 PM || 11:00 AM || 9:00 AM || 5:00 AM || 10:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | | 1:00 PM || 10:00 AM || 3:00 AM || 1:00 AM || 9:00 PM || 2:00 PM || || Maxim A || || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | ||
|- | |- align="center" | ||
| 10:00 PM || 7:00 PM || 12:00 PM || 10:00 AM || 6:00 AM || 11:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | | 2:00 PM || 11:00 AM || 4:00 AM || 2:00 AM || 10:00 PM || 3:00 PM || || Maxim A || || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | ||
|- | |- align="center" | ||
| 11:00 PM || 8:00 PM || 1:00 PM || 11:00 AM || 7:00 AM || 12:00 AM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | | 3:00 PM || 12:00 PM || 5:00 AM || 3:00 AM || 11:00 PM || 4:00 PM || || Maxim A || || Maxim A || || Maxim A || || Leon || Maxim-M || Maxim-M || Maxim-A | ||
|- align="center" | |||
| 4:00 PM || 1:00 PM || 6:00 AM || 4:00 AM || 12:00 AM || 5:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | |||
|- align="center" | |||
| 5:00 PM || 2:00 PM || 7:00 AM || 5:00 AM || 1:00 AM || 6:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | |||
|- align="center" | |||
| 6:00 PM || 3:00 PM || 8:00 AM || 6:00 AM || 2:00 AM || 7:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | |||
|- align="center" | |||
| 7:00 PM || 4:00 PM || 9:00 AM || 7:00 AM || 3:00 AM || 8:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | |||
|- align="center" | |||
| 8:00 PM || 5:00 PM || 10:00 AM || 8:00 AM || 4:00 AM || 9:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | |||
|- align="center" | |||
| 9:00 PM || 6:00 PM || 11:00 AM || 9:00 AM || 5:00 AM || 10:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | |||
|- align="center" | |||
| 10:00 PM || 7:00 PM || 12:00 PM || 10:00 AM || 6:00 AM || 11:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | |||
|- align="center" | |||
| 11:00 PM || 8:00 PM || 1:00 PM || 11:00 AM || 7:00 AM || 12:00 AM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S | |||
|} | |||
|} | |} | ||
Revision as of 23:05, 11 September 2023
Chill | Busy | 1st line IT-Support Schedule | ' | ' | ' | ' | ' | ' | ' | ' | ' | ' | ' | ' | ' | ' |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Time calculated by time zone | Shift schedule | |||||||||||||||
Ottawa | Vanc | Melb | Cebu | Tbilisi | Baires | Mon | Tue | Wed | Thu | Fri | Sat | Sun | ||||
12:00 AM | 9:00 PM | 2:00 PM | 12:00 PM | 8:00 AM | 1:00 AM | Leon | Leon | Maxim-M | Maxim-M | Leon | Maxim-A | Leon | ||||
1:00 AM | 10:00 PM | 3:00 PM | 1:00 PM | 9:00 AM | 2:00 AM | Leon | Leon | Maxim-M | Maxim-M | Leon | Maxim-A | Leon | ||||
2:00 AM | 11:00 PM | 4:00 PM | 2:00 PM | 10:00 AM | 3:00 AM | Leon | Leon | Maxim-M | Maxim-M | Leon | Maxim-A | Leon | ||||
3:00 AM | 12:00 AM | 5:00 PM | 3:00 PM | 11:00 AM | 4:00 AM | Maxim M | Leon | Maxim M | Leon | Maxim-M | Maxim-M | Leon | Maxim-A | Leon | ||
4:00 AM | 1:00 AM | 6:00 PM | 4:00 PM | 12:00 PM | 5:00 AM | Maxim M | Leon | Maxim M | Leon | Maxim-M | Maxim-M | Leon | Maxim-A | Leon | ||
5:00 AM | 2:00 AM | 7:00 PM | 5:00 PM | 1:00 PM | 6:00 AM | Maxim M | Leon | Maxim M | Leon | Maxim-M | Maxim-M | Leon | Maxim-A | Leon | ||
6:00 AM | 3:00 AM | 8:00 PM | 6:00 PM | 2:00 PM | 7:00 AM | Maxim M | Leon | Maxim M | Leon | Maxim-M | Maxim-M | Leon | Maxim-A | Leon | ||
7:00 AM | 4:00 AM | 9:00 PM | 7:00 PM | 3:00 PM | 8:00 AM | Maxim M | Leon | Maxim M | Leon | Maxim-M | Maxim-M | Leon | Maxim-A | Leon | ||
8:00 AM | 5:00 AM | 10:00 PM | 8:00 PM | 4:00 PM | 9:00 AM | Maxim M | Maxim A | Maxim M | Maxim A | Maxim A | Leon | Maxim-M | Maxim-M | Maxim-A | ||
9:00 AM | 6:00 AM | 11:00 PM | 9:00 PM | 5:00 PM | 10:00 AM | Maxim M | Maxim A | Maxim M | Maxim A | Maxim A | Leon | Maxim-M | Maxim-M | Maxim-A | ||
10:00 AM | 7:00 AM | 12:00 AM | 10:00 PM | 6:00 PM | 11:00 AM | Maxim M | Maxim A | Maxim M | Maxim A | Maxim A | Leon | Maxim-M | Maxim-M | Maxim-A | ||
11:00 AM | 8:00 AM | 1:00 AM | 11:00 PM | 7:00 PM | 12:00 PM | Maxim M | Maxim A | Maxim M | Maxim A | Maxim A | Leon | Maxim-M | Maxim-M | Maxim-A | ||
12:00 PM | 9:00 AM | 2:00 AM | 12:00 AM | 8:00 PM | 1:00 PM | Maxim A | Maxim A | Maxim A | Leon | Maxim-M | Maxim-M | Maxim-A | ||||
1:00 PM | 10:00 AM | 3:00 AM | 1:00 AM | 9:00 PM | 2:00 PM | Maxim A | Maxim A | Maxim A | Leon | Maxim-M | Maxim-M | Maxim-A | ||||
2:00 PM | 11:00 AM | 4:00 AM | 2:00 AM | 10:00 PM | 3:00 PM | Maxim A | Maxim A | Maxim A | Leon | Maxim-M | Maxim-M | Maxim-A | ||||
3:00 PM | 12:00 PM | 5:00 AM | 3:00 AM | 11:00 PM | 4:00 PM | Maxim A | Maxim A | Maxim A | Leon | Maxim-M | Maxim-M | Maxim-A | ||||
4:00 PM | 1:00 PM | 6:00 AM | 4:00 AM | 12:00 AM | 5:00 PM | Alexey S | Alexey P | Alexey S | Alexey P | Alexey S | Alexey S | Alexey P | Alexey P | Alexey P | Alexey S | |
5:00 PM | 2:00 PM | 7:00 AM | 5:00 AM | 1:00 AM | 6:00 PM | Alexey S | Alexey P | Alexey S | Alexey P | Alexey S | Alexey S | Alexey P | Alexey P | Alexey P | Alexey S | |
6:00 PM | 3:00 PM | 8:00 AM | 6:00 AM | 2:00 AM | 7:00 PM | Alexey S | Alexey P | Alexey S | Alexey P | Alexey S | Alexey S | Alexey P | Alexey P | Alexey P | Alexey S | |
7:00 PM | 4:00 PM | 9:00 AM | 7:00 AM | 3:00 AM | 8:00 PM | Alexey S | Alexey P | Alexey S | Alexey P | Alexey S | Alexey S | Alexey P | Alexey P | Alexey P | Alexey S | |
8:00 PM | 5:00 PM | 10:00 AM | 8:00 AM | 4:00 AM | 9:00 PM | Alexey S | Alexey P | Alexey S | Alexey P | Alexey S | Alexey S | Alexey P | Alexey P | Alexey P | Alexey S | |
9:00 PM | 6:00 PM | 11:00 AM | 9:00 AM | 5:00 AM | 10:00 PM | Alexey S | Alexey P | Alexey S | Alexey P | Alexey S | Alexey S | Alexey P | Alexey P | Alexey P | Alexey S | |
10:00 PM | 7:00 PM | 12:00 PM | 10:00 AM | 6:00 AM | 11:00 PM | Alexey S | Alexey P | Alexey S | Alexey P | Alexey S | Alexey S | Alexey P | Alexey P | Alexey P | Alexey S | |
11:00 PM | 8:00 PM | 1:00 PM | 11:00 AM | 7:00 AM | 12:00 AM | Alexey S | Alexey P | Alexey S | Alexey P | Alexey S | Alexey S | Alexey P | Alexey P | Alexey P | Alexey S |
|}
Short | Full Name | Skype link | Location | |
---|---|---|---|---|
Pavel | Pavel Skubakov | pavel@bloomex.ca | Pavel Skubakov | Georgia, Tbilisi |
Maxim M | Maxim Malikov | maxim@bloomex.ca | Maxim Malikov | Georgia, Tbilisi |
Maxim A | Maxim Abramov | maxim.abramov@bloomex.ca | Maxim Abramov | Georgia, Tbilisi |
Leon | Leon Gugushvili | leon.gugushvili@bloomex.ca | Leon Ggushvili | Georgia, Tbilisi |
Alexey P | Alexey Pozdeev | alexey.pozdeev@bloomex.ca | Alexey Pozdeev | Argentina, Buenos-Aires |
Alexey S | Alexey Solovev | alexey.solovev@bloomex.ca | Alexey Solovev | Argentina, Buenos-Aires |
Arthur | Arthur Matveev | arthur.matveev@bloomex.ca | Arthur Matveev | Georgia, Tbilisi |
Anton | Anton Dmytrenko | anton.dmytrenko@bloomex.ca | Anton Dmytrenko | Canada, Vancouver |