Cloud Call Center system: Difference between revisions
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=Comparison= | =Comparison= | ||
Best VoIP Services (October 2023) | |||
10 Best Call Center Software (2023) | |||
https://www.forbes.com/advisor/business/software/best-call-center-software/ | |||
=Five9= | =Five9= | ||
Revision as of 23:05, 23 October 2023
Comparison
Best VoIP Services (October 2023)
10 Best Call Center Software (2023)
https://www.forbes.com/advisor/business/software/best-call-center-software/
Five9
Forbes Advisor Five9 Review (2023)
Pros
- Inbound and outbound calling
- Integrates with many applications, including Salesforce, Zendesk and Microsoft Teams
- Real-time call transcriptions and historical reports for agents
- Predictive dialing
- Workforce and performance management
Cons
- Consultation is required for pricing
- No ticket system
- Some users found the user interface difficult to navigate
RingCentral
RingCentral Contact Center and