Schedule of 24/7 It-Support: Difference between revisions

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===Contacts===
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===1st line IT-Support Schedule===
{| class="wikitable sortable"
{| class="wikitable sortable" style="width: 80%;"
! 1st line IT-Support Schedule !!  !!  !!  !!  !!  !!  !!  !!  !!  !!  !!  !!  !!  !!  !!  !!
|+
|-
|-
| Time calculated by time zone ||  ||  ||  ||  ||  || Shift schedule ||  ||  ||  ||  ||  ||  ||  ||  || ||  
| colspan="6" style="background:#ABFFAB" | '''Time calculated by time zone'''
|
| colspan="7" style="background:#9DFFCE" |'''Responsible person'''
|-
|-
| Ottawa || Vanc || Melb || Cebu || Tbilisi || Baires || Mon ||  || Tue ||  || Wed ||  || Thu ||  || Fri || Sat || Sun
|'''Ottawa'''
|'''Vanc'''
|'''Melb'''
|'''Cebu'''
|'''Tbilisi'''
|'''Baires'''
|
|'''Mon'''
|'''Tue'''
|'''Wed'''
|'''Thu'''
|'''Fri'''
|'''Sat'''
|'''Sun'''
|-
|-
| 12:00 AM || 9:00 PM || 2:00 PM || 12:00 PM || 8:00 AM || 1:00 AM || || Leon || || Leon || || Maxim-M ||  || Maxim-M || Leon || Maxim-A || Leon
|12:00 AM
|9:00 PM
| style="background:BlanchedAlmond" | '''2:00 PM'''
|12:00 PM
|8:00 AM
|1:00 AM
|
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|-
| 1:00 AM || 10:00 PM || 3:00 PM || 1:00 PM || 9:00 AM || 2:00 AM || || Leon || || Leon || || Maxim-M ||  || Maxim-M || Leon || Maxim-A || Leon
|1:00 AM
|10:00 PM
| style="background:BlanchedAlmond" | '''3:00 PM'''
|1:00 PM
|9:00 AM
|2:00 AM
|
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|-
| 2:00 AM || 11:00 PM || 4:00 PM || 2:00 PM || 10:00 AM || 3:00 AM || || Leon ||  || Leon ||  || Maxim-M ||  || Maxim-M || Leon || Maxim-A || Leon
|2:00 AM
|11:00 PM
|4:00 PM
|2:00 PM
|10:00 AM
|3:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|-
| 3:00 AM || 12:00 AM || 5:00 PM || 3:00 PM || 11:00 AM || 4:00 AM || Maxim M || Leon || Maxim M || Leon ||  || Maxim-M ||  || Maxim-M || Leon || Maxim-A || Leon
|3:00 AM
|12:00 AM
|5:00 PM
|3:00 PM
|11:00 AM
|4:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|-
| 4:00 AM || 1:00 AM || 6:00 PM || 4:00 PM || 12:00 PM || 5:00 AM || Maxim M || Leon || Maxim M || Leon ||  || Maxim-M ||  || Maxim-M || Leon || Maxim-A || Leon
|4:00 AM
|1:00 AM
|6:00 PM
|4:00 PM
|12:00 PM
|5:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|-
| 5:00 AM || 2:00 AM || 7:00 PM || 5:00 PM || 1:00 PM || 6:00 AM || Maxim M || Leon || Maxim M || Leon ||  || Maxim-M ||  || Maxim-M || Leon || Maxim-A || Leon
|5:00 AM
|2:00 AM
|7:00 PM
|5:00 PM
|1:00 PM
|6:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|-
| 6:00 AM || 3:00 AM || 8:00 PM || 6:00 PM || 2:00 PM || 7:00 AM || Maxim M || Leon || Maxim M || Leon ||  || Maxim-M ||  || Maxim-M || Leon || Maxim-A || Leon
|6:00 AM
|3:00 AM
|8:00 PM
|6:00 PM
|2:00 PM
|7:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|-
| 7:00 AM || 4:00 AM || 9:00 PM || 7:00 PM || 3:00 PM || 8:00 AM || Maxim M || Leon || Maxim M || Leon ||  || Maxim-M ||  || Maxim-M || Leon || Maxim-A || Leon
|7:00 AM
|4:00 AM
|9:00 PM
|7:00 PM
|3:00 PM
|8:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|-
| 8:00 AM || 5:00 AM || 10:00 PM || 8:00 PM || 4:00 PM || 9:00 AM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A ||  || Leon || Maxim-M || Maxim-M || Maxim-A
| style="background:BlanchedAlmond" | '''8:00 AM'''
|5:00 AM
|10:00 PM
|8:00 PM
|4:00 PM
|9:00 AM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| 9:00 AM || 6:00 AM || 11:00 PM || 9:00 PM || 5:00 PM || 10:00 AM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A ||  || Leon || Maxim-M || Maxim-M || Maxim-A
| style="background:BlanchedAlmond" | '''9:00 AM'''
|6:00 AM
|11:00 PM
|9:00 PM
|5:00 PM
|10:00 AM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| 10:00 AM || 7:00 AM || 12:00 AM || 10:00 PM || 6:00 PM || 11:00 AM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A ||  || Leon || Maxim-M || Maxim-M || Maxim-A
| style="background:BlanchedAlmond" | '''10:00 AM'''
|7:00 AM
|12:00 AM
|10:00 PM
|6:00 PM
|11:00 AM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| 11:00 AM || 8:00 AM || 1:00 AM || 11:00 PM || 7:00 PM || 12:00 PM || Maxim M || Maxim A || Maxim M || Maxim A || || Maxim A ||  || Leon || Maxim-M || Maxim-M || Maxim-A
| style="background:BlanchedAlmond" | '''11:00 AM'''
|8:00 AM
|1:00 AM
|11:00 PM
|7:00 PM
|12:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| 12:00 PM || 9:00 AM || 2:00 AM || 12:00 AM || 8:00 PM || 1:00 PM || || Maxim A || || Maxim A || || Maxim A ||  || Leon || Maxim-M || Maxim-M || Maxim-A
| style="background:BlanchedAlmond" | '''12:00 PM'''
|9:00 AM
|2:00 AM
|12:00 AM
|8:00 PM
|1:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| 1:00 PM || 10:00 AM || 3:00 AM || 1:00 AM || 9:00 PM || 2:00 PM || || Maxim A || || Maxim A || || Maxim A ||  || Leon || Maxim-M || Maxim-M || Maxim-A
| style="background:BlanchedAlmond" | '''1:00 PM'''
|10:00 AM
|3:00 AM
|1:00 AM
|9:00 PM
|2:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| 2:00 PM || 11:00 AM || 4:00 AM || 2:00 AM || 10:00 PM || 3:00 PM || || Maxim A || || Maxim A || || Maxim A ||  || Leon || Maxim-M || Maxim-M || Maxim-A
| style="background:BlanchedAlmond" | '''2:00 PM'''
|11:00 AM
|4:00 AM
|2:00 AM
|10:00 PM
|3:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| 3:00 PM || 12:00 PM || 5:00 AM || 3:00 AM || 11:00 PM || 4:00 PM || || Maxim A || || Maxim A || || Maxim A ||  || Leon || Maxim-M || Maxim-M || Maxim-A
| style="background:BlanchedAlmond" | '''3:00 PM'''
|12:00 PM
|5:00 AM
|3:00 AM
|11:00 PM
|4:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| 4:00 PM || 1:00 PM || 6:00 AM || 4:00 AM || 12:00 AM || 5:00 PM ||  || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S
|4:00 PM
|1:00 PM
|6:00 AM
|4:00 AM
|12:00 AM
|5:00 PM
|
|Alexey S
|Alexey P
|Alexey S
|Alexey P
|Alexey P
|Alexey P
|Alexey S
|-
|-
| 5:00 PM || 2:00 PM || 7:00 AM || 5:00 AM || 1:00 AM || 6:00 PM ||  || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S
|5:00 PM
|2:00 PM
|7:00 AM
|5:00 AM
|1:00 AM
|6:00 PM
|
|Alexey S
|Alexey P
|Alexey S
|Alexey P
|Alexey P
|Alexey P
|Alexey S
|-
|-
| 6:00 PM || 3:00 PM || 8:00 AM || 6:00 AM || 2:00 AM || 7:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S
|6:00 PM
|3:00 PM
| style="background:BlanchedAlmond" | '''8:00 AM'''
|6:00 AM
|2:00 AM
|7:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| 7:00 PM || 4:00 PM || 9:00 AM || 7:00 AM || 3:00 AM || 8:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S
|7:00 PM
|4:00 PM
| style="background:BlanchedAlmond" | '''9:00 AM'''
|7:00 AM
|3:00 AM
|8:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| 8:00 PM || 5:00 PM || 10:00 AM || 8:00 AM || 4:00 AM || 9:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S
|8:00 PM
|5:00 PM
| style="background:BlanchedAlmond" | '''10:00 AM'''
|8:00 AM
|4:00 AM
|9:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| 9:00 PM || 6:00 PM || 11:00 AM || 9:00 AM || 5:00 AM || 10:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S
|9:00 PM
|6:00 PM
| style="background:BlanchedAlmond" | '''11:00 AM'''
|9:00 AM
|5:00 AM
|10:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| 10:00 PM || 7:00 PM || 12:00 PM || 10:00 AM || 6:00 AM || 11:00 PM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S
|10:00 PM
|7:00 PM
| style="background:BlanchedAlmond" | '''12:00 PM'''
|10:00 AM
|6:00 AM
|11:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| 11:00 PM || 8:00 PM || 1:00 PM || 11:00 AM || 7:00 AM || 12:00 AM || || Alexey S || Alexey P || Alexey S || Alexey P || Alexey S || Alexey S || Alexey P || Alexey P || Alexey P || Alexey S
|11:00 PM
|8:00 PM
| style="background:BlanchedAlmond" | '''1:00 PM'''
|11:00 AM
|7:00 AM
|12:00 AM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|}
|}

Latest revision as of 19:43, 7 December 2023

Contacts

Short Full Name email Skype link Location
Pavel Pavel Skubakov pavel@bloomex.ca Pavel Skubakov Georgia, Tbilisi
Maxim M Maxim Malikov maxim@bloomex.ca Maxim Malikov Georgia, Tbilisi
Maxim A Maxim Abramov maxim.abramov@bloomex.ca Maxim Abramov Georgia, Tbilisi
Leon Leon Gugushvili leon.gugushvili@bloomex.ca Leon Ggushvili Georgia, Tbilisi
Alexey P Alexey Pozdeev alexey.pozdeev@bloomex.ca Alexey Pozdeev Argentina, Buenos-Aires
Alexey S Alexey Solovev alexey.solovev@bloomex.ca Alexey Solovev Argentina, Buenos-Aires
Arthur Arthur Matveev arthur.matveev@bloomex.ca Arthur Matveev Georgia, Tbilisi
Anton Anton Dmytrenko anton.dmytrenko@bloomex.ca Anton Dmytrenko Canada, Vancouver

1st line IT-Support Schedule

Time calculated by time zone Responsible person
Ottawa Vanc Melb Cebu Tbilisi Baires Mon Tue Wed Thu Fri Sat Sun
12:00 AM 9:00 PM 2:00 PM 12:00 PM 8:00 AM 1:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
1:00 AM 10:00 PM 3:00 PM 1:00 PM 9:00 AM 2:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
2:00 AM 11:00 PM 4:00 PM 2:00 PM 10:00 AM 3:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
3:00 AM 12:00 AM 5:00 PM 3:00 PM 11:00 AM 4:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
4:00 AM 1:00 AM 6:00 PM 4:00 PM 12:00 PM 5:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
5:00 AM 2:00 AM 7:00 PM 5:00 PM 1:00 PM 6:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
6:00 AM 3:00 AM 8:00 PM 6:00 PM 2:00 PM 7:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
7:00 AM 4:00 AM 9:00 PM 7:00 PM 3:00 PM 8:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
8:00 AM 5:00 AM 10:00 PM 8:00 PM 4:00 PM 9:00 AM Slava L Alexey S Slava L Slava L Slava L Slava L
9:00 AM 6:00 AM 11:00 PM 9:00 PM 5:00 PM 10:00 AM Slava L Alexey S Slava L Slava L Slava L Slava L
10:00 AM 7:00 AM 12:00 AM 10:00 PM 6:00 PM 11:00 AM Slava L Alexey S Slava L Slava L Slava L Slava L
11:00 AM 8:00 AM 1:00 AM 11:00 PM 7:00 PM 12:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
12:00 PM 9:00 AM 2:00 AM 12:00 AM 8:00 PM 1:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
1:00 PM 10:00 AM 3:00 AM 1:00 AM 9:00 PM 2:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
2:00 PM 11:00 AM 4:00 AM 2:00 AM 10:00 PM 3:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
3:00 PM 12:00 PM 5:00 AM 3:00 AM 11:00 PM 4:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
4:00 PM 1:00 PM 6:00 AM 4:00 AM 12:00 AM 5:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
5:00 PM 2:00 PM 7:00 AM 5:00 AM 1:00 AM 6:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
6:00 PM 3:00 PM 8:00 AM 6:00 AM 2:00 AM 7:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
7:00 PM 4:00 PM 9:00 AM 7:00 AM 3:00 AM 8:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
8:00 PM 5:00 PM 10:00 AM 8:00 AM 4:00 AM 9:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
9:00 PM 6:00 PM 11:00 AM 9:00 AM 5:00 AM 10:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
10:00 PM 7:00 PM 12:00 PM 10:00 AM 6:00 AM 11:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
11:00 PM 8:00 PM 1:00 PM 11:00 AM 7:00 AM 12:00 AM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
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