Schedule of 24/7 It-Support: Difference between revisions

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===1st line IT-Support Schedule===
===1st line IT-Support Schedule===
{| class="wikitable sortable" style="width: 110%;"
{| class="wikitable sortable" style="width: 80%;"
|+
|+
|-
|-
! colspan="6" |Time calculated by time zone  
| colspan="6" style="background:#ABFFAB" | '''Time calculated by time zone'''
! colspan="5" |Shift schedule
|
!
| colspan="7" style="background:#9DFFCE" |'''Responsible person'''
!
|-
|-
!Ottawa
|'''Ottawa'''
!Vanc
|'''Vanc'''
!Melb
|'''Melb'''
!Cebu
|'''Cebu'''
!Tbilisi
|'''Tbilisi'''
!Baires
|'''Baires'''
!Mon
|
!Tue
|'''Mon'''
!Wed
|'''Tue'''
!Thu
|'''Wed'''
!Fri
|'''Thu'''
!Sat
|'''Fri'''
!Sun
|'''Sat'''
|'''Sun'''
|-
|-
|12:00 AM
|12:00 AM
|9:00 PM
|9:00 PM
| style="background:Seashell" | '''2:00 PM'''
| style="background:BlanchedAlmond" | '''2:00 PM'''
|12:00 PM
|12:00 PM
|8:00 AM
|8:00 AM
|1:00 AM
|1:00 AM
|'''Leon'''
|
|'''Leon'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|Maxim-A
| style="background:BlanchedAlmond" | '''Maxim A'''
|Leon
|'''Maxim A'''
|'''Maxim A'''
|-
|-
|1:00 AM
|1:00 AM
|10:00 PM
|10:00 PM
|'''3:00 PM'''
| style="background:BlanchedAlmond" | '''3:00 PM'''
|1:00 PM
|1:00 PM
|9:00 AM
|9:00 AM
|2:00 AM
|2:00 AM
|'''Leon'''
|
|'''Leon'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|Maxim-A
| style="background:BlanchedAlmond" | '''Maxim A'''
|Leon
|'''Maxim A'''
|'''Maxim A'''
|-
|-
|2:00 AM
|2:00 AM
Line 115: Line 117:
|10:00 AM
|10:00 AM
|3:00 AM
|3:00 AM
|Leon
|
|Leon
|Maxim A
|Maxim-M
|Maxim A
|Maxim-M
|Maxim A
|Leon
|Maxim A
|Maxim-A
|'''Maxim A'''
|Leon
|'''Maxim A'''
|'''Maxim A'''
|-
|-
|3:00 AM
|3:00 AM
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|11:00 AM
|11:00 AM
|4:00 AM
|4:00 AM
|Leon
|
|Leon
|Maxim A
|Maxim-M
|Maxim A
|Maxim-M
|Maxim A
|Leon
|Maxim A
|Maxim-A
|'''Maxim A'''
|Leon
|'''Maxim A'''
|'''Maxim A'''
|-
|-
|4:00 AM
|4:00 AM
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|12:00 PM
|12:00 PM
|5:00 AM
|5:00 AM
|Leon
|
|Leon
|Maxim A
|Maxim-M
|Maxim A
|Maxim-M
|Maxim A
|Leon
|Maxim A
|Maxim-A
|'''Maxim A'''
|Leon
|'''Maxim A'''
|'''Maxim A'''
|-
|-
|5:00 AM
|5:00 AM
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|1:00 PM
|1:00 PM
|6:00 AM
|6:00 AM
|Leon
|
|Leon
|Maxim A
|Maxim-M
|Maxim A
|Maxim-M
|Maxim A
|Leon
|Maxim A
|Maxim-A
|'''Maxim A'''
|Leon
|'''Maxim A'''
|'''Maxim A'''
|-
|-
|6:00 AM
|6:00 AM
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|2:00 PM
|2:00 PM
|7:00 AM
|7:00 AM
|Leon
|
|Leon
|Maxim A
|Maxim-M
|Maxim A
|Maxim-M
|Maxim A
|Leon
|Maxim A
|Maxim-A
|'''Maxim A'''
|Leon
|'''Maxim A'''
|'''Maxim A'''
|-
|-
|7:00 AM
|7:00 AM
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|3:00 PM
|3:00 PM
|8:00 AM
|8:00 AM
|Leon
|
|Leon
|Maxim A
|Maxim-M
|Maxim A
|Maxim-M
|Maxim A
|Leon
|Maxim A
|Maxim-A
|'''Maxim A'''
|Leon
|'''Maxim A'''
|'''Maxim A'''
|-
|-
|'''8:00 AM'''
| style="background:BlanchedAlmond" | '''8:00 AM'''
|5:00 AM
|5:00 AM
|10:00 PM
|10:00 PM
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|4:00 PM
|4:00 PM
|9:00 AM
|9:00 AM
|'''Maxim A'''
|
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-M
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-A
|
|Slava L
|-
|-
|'''9:00 AM'''
| style="background:BlanchedAlmond" | '''9:00 AM'''
|6:00 AM
|6:00 AM
|11:00 PM
|11:00 PM
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|5:00 PM
|5:00 PM
|10:00 AM
|10:00 AM
|'''Maxim A'''
|
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-M
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-A
|
|Slava L
|-
|-
|'''10:00 AM'''
| style="background:BlanchedAlmond" | '''10:00 AM'''
|7:00 AM
|7:00 AM
|12:00 AM
|12:00 AM
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|6:00 PM
|6:00 PM
|11:00 AM
|11:00 AM
|'''Maxim A'''
|
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-M
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-A
|
|Slava L
|-
|-
|'''11:00 AM'''
| style="background:BlanchedAlmond" | '''11:00 AM'''
|8:00 AM
|8:00 AM
|1:00 AM
|1:00 AM
Line 241: Line 252:
|7:00 PM
|7:00 PM
|12:00 PM
|12:00 PM
|'''Maxim A'''
|
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-M
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-A
|
|Slava L
|-
|-
|'''12:00 PM'''
| style="background:BlanchedAlmond" | '''12:00 PM'''
|9:00 AM
|9:00 AM
|2:00 AM
|2:00 AM
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|8:00 PM
|8:00 PM
|1:00 PM
|1:00 PM
|'''Maxim A'''
|
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-M
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-A
|
|Slava L
|-
|-
|'''1:00 PM'''
| style="background:BlanchedAlmond" | '''1:00 PM'''
|10:00 AM
|10:00 AM
|3:00 AM
|3:00 AM
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|9:00 PM
|9:00 PM
|2:00 PM
|2:00 PM
|'''Maxim A'''
|
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-M
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-A
|
|Slava L
|-
|-
|'''2:00 PM'''
| style="background:BlanchedAlmond" | '''2:00 PM'''
|11:00 AM
|11:00 AM
|4:00 AM
|4:00 AM
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|10:00 PM
|10:00 PM
|3:00 PM
|3:00 PM
|'''Maxim A'''
|
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-M
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-A
|
|Slava L
|-
|-
|'''3:00 PM'''
| style="background:BlanchedAlmond" | '''3:00 PM'''
|12:00 PM
|12:00 PM
|5:00 AM
|5:00 AM
Line 297: Line 312:
|11:00 PM
|11:00 PM
|4:00 PM
|4:00 PM
|'''Maxim A'''
|
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim A'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Leon'''
| style="background:BlanchedAlmond" | '''Slava L'''
|'''Maxim-M'''
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-M
| style="background:BlanchedAlmond" | '''Slava L'''
|Maxim-A
|
|Slava L
|-
|-
|4:00 PM
|4:00 PM
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|12:00 AM
|12:00 AM
|5:00 PM
|5:00 PM
|
|Alexey S
|Alexey S
|Alexey S
|Alexey P
|Alexey S
|Alexey S
|Alexey P
|Alexey P
Line 325: Line 342:
|1:00 AM
|1:00 AM
|6:00 PM
|6:00 PM
|
|Alexey S
|Alexey S
|Alexey S
|Alexey P
|Alexey S
|Alexey S
|Alexey P
|Alexey P
Line 335: Line 353:
|6:00 PM
|6:00 PM
|3:00 PM
|3:00 PM
|'''8:00 AM'''
| style="background:BlanchedAlmond" | '''8:00 AM'''
|6:00 AM
|6:00 AM
|2:00 AM
|2:00 AM
|7:00 PM
|7:00 PM
|'''Alexey S'''
|
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|'''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
|Alexey P
|Alexey P
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
|7:00 PM
|7:00 PM
|4:00 PM
|4:00 PM
|'''9:00 AM'''
| style="background:BlanchedAlmond" | '''9:00 AM'''
|7:00 AM
|7:00 AM
|3:00 AM
|3:00 AM
|8:00 PM
|8:00 PM
|'''Alexey S'''
|
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|'''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
|Alexey P
|Alexey P
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
|8:00 PM
|8:00 PM
|5:00 PM
|5:00 PM
|'''10:00 AM'''
| style="background:BlanchedAlmond" | '''10:00 AM'''
|8:00 AM
|8:00 AM
|4:00 AM
|4:00 AM
|9:00 PM
|9:00 PM
|'''Alexey S'''
|
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|'''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
|Alexey P
|Alexey P
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
|9:00 PM
|9:00 PM
|6:00 PM
|6:00 PM
|'''11:00 AM'''
| style="background:BlanchedAlmond" | '''11:00 AM'''
|9:00 AM
|9:00 AM
|5:00 AM
|5:00 AM
|10:00 PM
|10:00 PM
|'''Alexey S'''
|
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|'''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
|Alexey P
|Alexey P
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
|10:00 PM
|10:00 PM
|7:00 PM
|7:00 PM
|'''12:00 PM'''
| style="background:BlanchedAlmond" | '''12:00 PM'''
|10:00 AM
|10:00 AM
|6:00 AM
|6:00 AM
|11:00 PM
|11:00 PM
|'''Alexey S'''
|
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|'''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
|Alexey P
|Alexey P
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
|11:00 PM
|11:00 PM
|8:00 PM
|8:00 PM
|'''1:00 PM'''
| style="background:BlanchedAlmond" | '''1:00 PM'''
|11:00 AM
|11:00 AM
|7:00 AM
|7:00 AM
|12:00 AM
|12:00 AM
|'''Alexey S'''
|
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|'''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
|Alexey P
|Alexey P
|'''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey S'''
|}
|}

Latest revision as of 19:43, 7 December 2023

Contacts

Short Full Name email Skype link Location
Pavel Pavel Skubakov pavel@bloomex.ca Pavel Skubakov Georgia, Tbilisi
Maxim M Maxim Malikov maxim@bloomex.ca Maxim Malikov Georgia, Tbilisi
Maxim A Maxim Abramov maxim.abramov@bloomex.ca Maxim Abramov Georgia, Tbilisi
Leon Leon Gugushvili leon.gugushvili@bloomex.ca Leon Ggushvili Georgia, Tbilisi
Alexey P Alexey Pozdeev alexey.pozdeev@bloomex.ca Alexey Pozdeev Argentina, Buenos-Aires
Alexey S Alexey Solovev alexey.solovev@bloomex.ca Alexey Solovev Argentina, Buenos-Aires
Arthur Arthur Matveev arthur.matveev@bloomex.ca Arthur Matveev Georgia, Tbilisi
Anton Anton Dmytrenko anton.dmytrenko@bloomex.ca Anton Dmytrenko Canada, Vancouver

1st line IT-Support Schedule

Time calculated by time zone Responsible person
Ottawa Vanc Melb Cebu Tbilisi Baires Mon Tue Wed Thu Fri Sat Sun
12:00 AM 9:00 PM 2:00 PM 12:00 PM 8:00 AM 1:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
1:00 AM 10:00 PM 3:00 PM 1:00 PM 9:00 AM 2:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
2:00 AM 11:00 PM 4:00 PM 2:00 PM 10:00 AM 3:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
3:00 AM 12:00 AM 5:00 PM 3:00 PM 11:00 AM 4:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
4:00 AM 1:00 AM 6:00 PM 4:00 PM 12:00 PM 5:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
5:00 AM 2:00 AM 7:00 PM 5:00 PM 1:00 PM 6:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
6:00 AM 3:00 AM 8:00 PM 6:00 PM 2:00 PM 7:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
7:00 AM 4:00 AM 9:00 PM 7:00 PM 3:00 PM 8:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
8:00 AM 5:00 AM 10:00 PM 8:00 PM 4:00 PM 9:00 AM Slava L Alexey S Slava L Slava L Slava L Slava L
9:00 AM 6:00 AM 11:00 PM 9:00 PM 5:00 PM 10:00 AM Slava L Alexey S Slava L Slava L Slava L Slava L
10:00 AM 7:00 AM 12:00 AM 10:00 PM 6:00 PM 11:00 AM Slava L Alexey S Slava L Slava L Slava L Slava L
11:00 AM 8:00 AM 1:00 AM 11:00 PM 7:00 PM 12:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
12:00 PM 9:00 AM 2:00 AM 12:00 AM 8:00 PM 1:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
1:00 PM 10:00 AM 3:00 AM 1:00 AM 9:00 PM 2:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
2:00 PM 11:00 AM 4:00 AM 2:00 AM 10:00 PM 3:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
3:00 PM 12:00 PM 5:00 AM 3:00 AM 11:00 PM 4:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
4:00 PM 1:00 PM 6:00 AM 4:00 AM 12:00 AM 5:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
5:00 PM 2:00 PM 7:00 AM 5:00 AM 1:00 AM 6:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
6:00 PM 3:00 PM 8:00 AM 6:00 AM 2:00 AM 7:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
7:00 PM 4:00 PM 9:00 AM 7:00 AM 3:00 AM 8:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
8:00 PM 5:00 PM 10:00 AM 8:00 AM 4:00 AM 9:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
9:00 PM 6:00 PM 11:00 AM 9:00 AM 5:00 AM 10:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
10:00 PM 7:00 PM 12:00 PM 10:00 AM 6:00 AM 11:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
11:00 PM 8:00 PM 1:00 PM 11:00 AM 7:00 AM 12:00 AM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
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