Schedule of 24/7 It-Support: Difference between revisions

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=Monday=
===Contacts===
{| class="wikitable sortable"
|+
!Short
!Full Name
!email
!Skype link
!Location
|-
|Pavel
|Pavel Skubakov
|[mailto:pavel@bloomex.ca pavel@bloomex.ca]
|[skype:live:pskubakov?chat Pavel Skubakov]
|Georgia, Tbilisi
|-
|Maxim M
|Maxim Malikov
|[mailto:maxim@bloomex.ca maxim@bloomex.ca]
|[skype:live:.cid.877a03b9acec68d2?chat Maxim Malikov]
|Georgia, Tbilisi
|-
|Maxim A
|Maxim Abramov
|[mailto:maxim.abramov@bloomex.ca maxim.abramov@bloomex.ca]
|[skype:live:.cid.b05a7b94eb1bbc5e?chat Maxim Abramov]
|Georgia, Tbilisi
|-
|Leon
|Leon Gugushvili
|[mailto:leon.gugushvili@bloomex.ca leon.gugushvili@bloomex.ca]
|[skype:live:.cid.c23f5340e2d765cb?chat Leon Ggushvili]
|Georgia, Tbilisi
|-
|Alexey P
|Alexey Pozdeev
|[mailto:alexey.pozdeev@bloomex.ca alexey.pozdeev@bloomex.ca]
|[skype:live:trollserpsky?chat Alexey Pozdeev]
|Argentina, Buenos-Aires
|-
|Alexey S
|Alexey Solovev
|[mailto:alexey.solovev@bloomex.ca alexey.solovev@bloomex.ca]
|[skype:live:asoloviev?chat Alexey Solovev]
|Argentina, Buenos-Aires
|-
|Arthur
|Arthur Matveev
|[mailto:arthur.matveev@bloomex.ca arthur.matveev@bloomex.ca]
|[skype:live:arzrav?chat Arthur Matveev]
|Georgia, Tbilisi
|-
|Anton
|Anton Dmytrenko
|[mailto:anton.dmytrenko@bloomex.ca anton.dmytrenko@bloomex.ca]
|[skype:antond.dmitrenko1?chat Anton Dmytrenko]
|Canada, Vancouver
|-
|}


{| class="wikitable" style="background-color:#ffffff;"
===1st line IT-Support Schedule===
|- style="font-weight:bold; text-align:center; background-color:#ecf4ff;"
{| class="wikitable sortable" style="width: 80%;"
! style="vertical-align:middle;" | CA, Ottawa
|+
! 1st line
|-
! 2nd line (on call)
| colspan="6" style="background:#ABFFAB" | '''Time calculated by time zone'''
|
| colspan="7" style="background:#9DFFCE" |'''Responsible person'''
|-
|'''Ottawa'''
|'''Vanc'''
|'''Melb'''
|'''Cebu'''
|'''Tbilisi'''
|'''Baires'''
|
|'''Mon'''
|'''Tue'''
|'''Wed'''
|'''Thu'''
|'''Fri'''
|'''Sat'''
|'''Sun'''
|-
|12:00 AM
|9:00 PM
| style="background:BlanchedAlmond" | '''2:00 PM'''
|12:00 PM
|8:00 AM
|1:00 AM
|
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|1:00 AM
|10:00 PM
| style="background:BlanchedAlmond" | '''3:00 PM'''
|1:00 PM
|9:00 AM
|2:00 AM
|
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
| style="background:BlanchedAlmond" | '''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|2:00 AM
|11:00 PM
|4:00 PM
|2:00 PM
|10:00 AM
|3:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|3:00 AM
|12:00 AM
|5:00 PM
|3:00 PM
|11:00 AM
|4:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|4:00 AM
|1:00 AM
|6:00 PM
|4:00 PM
|12:00 PM
|5:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|5:00 AM
|2:00 AM
|7:00 PM
|5:00 PM
|1:00 PM
|6:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|6:00 AM
|3:00 AM
|8:00 PM
|6:00 PM
|2:00 PM
|7:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
|7:00 AM
|4:00 AM
|9:00 PM
|7:00 PM
|3:00 PM
|8:00 AM
|
|Maxim A
|Maxim A
|Maxim A
|Maxim A
|'''Maxim A'''
|'''Maxim A'''
|'''Maxim A'''
|-
| style="background:BlanchedAlmond" | '''8:00 AM'''
|5:00 AM
|10:00 PM
|8:00 PM
|4:00 PM
|9:00 AM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| style="text-align:center; vertical-align:middle;" | 12am
| style="background:BlanchedAlmond" | '''9:00 AM'''
| Max-M
|6:00 AM
| style="background-color:#FFF;" | Pavel
|11:00 PM
|- style="background-color:#FFF;"
|9:00 PM
| style="text-align:center; vertical-align:middle; background-color:#ffffff;" | 1am
|5:00 PM
| Max-M
|10:00 AM
| Pavel
|
|- style="background-color:#FFF;"
| style="background:BlanchedAlmond" | '''Slava L'''
| style="text-align:center; vertical-align:middle; background-color:#ffffff;" | 2am
| style="background:BlanchedAlmond" | '''Alexey S'''
| Max-M
| style="background:BlanchedAlmond" | '''Slava L'''
| Pavel
| style="background:BlanchedAlmond" | '''Slava L'''
|- style="background-color:#FFF;"
| style="background:BlanchedAlmond" | '''Slava L'''
| style="text-align:center; vertical-align:middle; background-color:#ffffff;" | 3am
|
| Max-M
|Slava L
| Pavel
|-
|-
| style="text-align:center; vertical-align:middle;" | 4am
| style="background:BlanchedAlmond" | '''10:00 AM'''
| style="background-color:#FFF;" | Max-M
|7:00 AM
| Pavel
|12:00 AM
|- style="background-color:#FFF;"
|10:00 PM
| style="text-align:center; vertical-align:middle; background-color:#ffffff;" | 5am
|6:00 PM
| Max-M
|11:00 AM
| Pavel
|
|- style="background-color:#FFF;"
| style="background:BlanchedAlmond" | '''Slava L'''
| style="text-align:center; vertical-align:middle; background-color:#ffffff;" | 6am
| style="background:BlanchedAlmond" | '''Alexey S'''
| Max-M
| style="background:BlanchedAlmond" | '''Slava L'''
| Pavel
| style="background:BlanchedAlmond" | '''Slava L'''
|- style="background-color:#FFF;"
| style="background:BlanchedAlmond" | '''Slava L'''
| style="text-align:center; vertical-align:middle; background-color:#ffffff;" | 7am
|
| Max-M
|Slava L
| Pavel
|- style="background-color:#FFF;"
| style="text-align:center; vertical-align:middle; background-color:#ffffff;" | 8am
| Max-M
| Pavel
|- style="background-color:#FFF;"
| style="text-align:center; vertical-align:middle; background-color:#ffffff;" | 9am
| Max-M
| Pavel
|-
|-
| style="text-align:center; vertical-align:middle;" | 10am
| style="background:BlanchedAlmond" | '''11:00 AM'''
| Max-A
|8:00 AM
| style="background-color:#FFF;" | Pavel
|1:00 AM
|11:00 PM
|7:00 PM
|12:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| style="text-align:center; vertical-align:middle;" | 11am
| style="background:BlanchedAlmond" | '''12:00 PM'''
| Max-A
|9:00 AM
| Edward
|2:00 AM
|12:00 AM
|8:00 PM
|1:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| style="text-align:center; vertical-align:middle;" | 12pm
| style="background:BlanchedAlmond" | '''1:00 PM'''
| Max-A
|10:00 AM
| style="background-color:#FFF;" | Edward
|3:00 AM
|1:00 AM
|9:00 PM
|2:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| style="text-align:center; vertical-align:middle;" | 1pm
| style="background:BlanchedAlmond" | '''2:00 PM'''
| Max-A
|11:00 AM
| style="background-color:#FFF;" | Edward
|4:00 AM
|2:00 AM
|10:00 PM
|3:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| style="text-align:center; vertical-align:middle;" | 2pm
| style="background:BlanchedAlmond" | '''3:00 PM'''
| Max-A
|12:00 PM
| style="background-color:#FFF;" | Edward
|5:00 AM
|3:00 AM
|11:00 PM
|4:00 PM
|
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
| style="background:BlanchedAlmond" | '''Slava L'''
|
|Slava L
|-
|-
| style="text-align:center; vertical-align:middle;" | 3pm
|4:00 PM
| Alexey S
|1:00 PM
| style="background-color:#FFF;" | Edward
|6:00 AM
|4:00 AM
|12:00 AM
|5:00 PM
|
|Alexey S
|Alexey P
|Alexey S
|Alexey P
|Alexey P
|Alexey P
|Alexey S
|-
|-
| style="text-align:center; vertical-align:middle;" | 4pm
|5:00 PM
| Alexey S
|2:00 PM
| Anton
|7:00 AM
|5:00 AM
|1:00 AM
|6:00 PM
|
|Alexey S
|Alexey P
|Alexey S
|Alexey P
|Alexey P
|Alexey P
|Alexey S
|-
|-
| style="text-align:center; vertical-align:middle;" | 5pm
|6:00 PM
| Alexey S
|3:00 PM
| Anton
| style="background:BlanchedAlmond" | '''8:00 AM'''
|6:00 AM
|2:00 AM
|7:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| style="text-align:center; vertical-align:middle;" | 6pm
|7:00 PM
| Alexey S
|4:00 PM
| Anton
| style="background:BlanchedAlmond" | '''9:00 AM'''
|7:00 AM
|3:00 AM
|8:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| style="text-align:center; vertical-align:middle;" | 7pm
|8:00 PM
| Alexey S
|5:00 PM
| Anton
| style="background:BlanchedAlmond" | '''10:00 AM'''
|8:00 AM
|4:00 AM
|9:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| style="text-align:center; vertical-align:middle;" | 8pm
|9:00 PM
| Alexey S
|6:00 PM
| Anton
| style="background:BlanchedAlmond" | '''11:00 AM'''
|9:00 AM
|5:00 AM
|10:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| style="text-align:center; vertical-align:middle;" | 9pm
|10:00 PM
| Alexey S
|7:00 PM
| style="background-color:#FFF;" | Edward
| style="background:BlanchedAlmond" | '''12:00 PM'''
|10:00 AM
|6:00 AM
|11:00 PM
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|-
|-
| style="text-align:center; vertical-align:middle;" | 10pm
|11:00 PM
| Alexey S
|8:00 PM
| style="background-color:#FFF;" | Edward
| style="background:BlanchedAlmond" | '''1:00 PM'''
|- style="background-color:#FFF;"
|11:00 AM
| style="text-align:center; vertical-align:middle; background-color:#ffffff;" | 11pm<br />
|7:00 AM
| Alexey S
|12:00 AM
| Edward
|
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
| style="background:BlanchedAlmond" | '''Alexey S'''
| style="background:BlanchedAlmond" | '''Alexey P'''
|Alexey P
|Alexey P
| style="background:BlanchedAlmond" | '''Alexey S'''
|}
|}

Latest revision as of 19:43, 7 December 2023

Contacts

Short Full Name email Skype link Location
Pavel Pavel Skubakov pavel@bloomex.ca Pavel Skubakov Georgia, Tbilisi
Maxim M Maxim Malikov maxim@bloomex.ca Maxim Malikov Georgia, Tbilisi
Maxim A Maxim Abramov maxim.abramov@bloomex.ca Maxim Abramov Georgia, Tbilisi
Leon Leon Gugushvili leon.gugushvili@bloomex.ca Leon Ggushvili Georgia, Tbilisi
Alexey P Alexey Pozdeev alexey.pozdeev@bloomex.ca Alexey Pozdeev Argentina, Buenos-Aires
Alexey S Alexey Solovev alexey.solovev@bloomex.ca Alexey Solovev Argentina, Buenos-Aires
Arthur Arthur Matveev arthur.matveev@bloomex.ca Arthur Matveev Georgia, Tbilisi
Anton Anton Dmytrenko anton.dmytrenko@bloomex.ca Anton Dmytrenko Canada, Vancouver

1st line IT-Support Schedule

Time calculated by time zone Responsible person
Ottawa Vanc Melb Cebu Tbilisi Baires Mon Tue Wed Thu Fri Sat Sun
12:00 AM 9:00 PM 2:00 PM 12:00 PM 8:00 AM 1:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
1:00 AM 10:00 PM 3:00 PM 1:00 PM 9:00 AM 2:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
2:00 AM 11:00 PM 4:00 PM 2:00 PM 10:00 AM 3:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
3:00 AM 12:00 AM 5:00 PM 3:00 PM 11:00 AM 4:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
4:00 AM 1:00 AM 6:00 PM 4:00 PM 12:00 PM 5:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
5:00 AM 2:00 AM 7:00 PM 5:00 PM 1:00 PM 6:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
6:00 AM 3:00 AM 8:00 PM 6:00 PM 2:00 PM 7:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
7:00 AM 4:00 AM 9:00 PM 7:00 PM 3:00 PM 8:00 AM Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A Maxim A
8:00 AM 5:00 AM 10:00 PM 8:00 PM 4:00 PM 9:00 AM Slava L Alexey S Slava L Slava L Slava L Slava L
9:00 AM 6:00 AM 11:00 PM 9:00 PM 5:00 PM 10:00 AM Slava L Alexey S Slava L Slava L Slava L Slava L
10:00 AM 7:00 AM 12:00 AM 10:00 PM 6:00 PM 11:00 AM Slava L Alexey S Slava L Slava L Slava L Slava L
11:00 AM 8:00 AM 1:00 AM 11:00 PM 7:00 PM 12:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
12:00 PM 9:00 AM 2:00 AM 12:00 AM 8:00 PM 1:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
1:00 PM 10:00 AM 3:00 AM 1:00 AM 9:00 PM 2:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
2:00 PM 11:00 AM 4:00 AM 2:00 AM 10:00 PM 3:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
3:00 PM 12:00 PM 5:00 AM 3:00 AM 11:00 PM 4:00 PM Slava L Alexey S Slava L Slava L Slava L Slava L
4:00 PM 1:00 PM 6:00 AM 4:00 AM 12:00 AM 5:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
5:00 PM 2:00 PM 7:00 AM 5:00 AM 1:00 AM 6:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
6:00 PM 3:00 PM 8:00 AM 6:00 AM 2:00 AM 7:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
7:00 PM 4:00 PM 9:00 AM 7:00 AM 3:00 AM 8:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
8:00 PM 5:00 PM 10:00 AM 8:00 AM 4:00 AM 9:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
9:00 PM 6:00 PM 11:00 AM 9:00 AM 5:00 AM 10:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
10:00 PM 7:00 PM 12:00 PM 10:00 AM 6:00 AM 11:00 PM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
11:00 PM 8:00 PM 1:00 PM 11:00 AM 7:00 AM 12:00 AM Alexey S Alexey P Alexey S Alexey P Alexey P Alexey P Alexey S
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