IT Department: Difference between revisions

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[[Development]]
[[Development]]


= IT-Tickets in Redmine =
= [[IT-Tickets in Redmine]] =
{| class="wikitable"
|'''Department/Manager'''
|'''Max Number tickets of 1st Priority'''
|'''Max Number tickets of 2nd Priority'''
|'''Tickets, 1st'''
|'''est.date'''
|'''%'''
|'''Tickets, 2nd'''
|'''est.date'''
|'''%'''
|-
| rowspan="2" |Marketing/Frank
| rowspan="2" |2
| rowspan="2" |3
|12001
|2024-03-22
|20
|12012
|2024-04-22
|20
|-
|12003
|2024-03-23
|50
|12013
|2024-04-23
|50
|-
| rowspan="2" |Marketing/Mark
| rowspan="2" |2
| rowspan="2" |3
|12004
|2024-03-24
|10
|12014
|2024-04-24
|20
|-
|12005
|2024-03-25
|50
|12015
|2024-04-25
|50
|-
| rowspan="3" |Retails
| rowspan="3" |3
| rowspan="3" |3
|12006
|2024-03-26
|20
|12016
|2024-04-26
|20
|-
|12007
|2024-03-27
|90
|12017
|2024-04-27
|50
|-
|12008
|2024-03-28
|50
|12018
|2024-04-28
|50
|}
 


= IT-Systems =
= IT-Systems =
Line 113: Line 43:


[[Payment processing]]
[[Payment processing]]
[[Phone system RingCentral]]


= IT-Ticket System (Redmine) =
= IT-Ticket System (Redmine) =

Latest revision as of 20:49, 15 May 2025

Units

System Administration

QA and Testing Department

Development

IT-Tickets in Redmine

IT-Systems

Infrastructure diagram

Links to IT-Systems

AI Watson Assistant

Web-sites New Engine adm-eu.necs.ca

SERM

Canada admin system and website bloomex.ca

Australia admin system and website bloomex.com.au

ShowCase (adm-eu.necs.ca)

Driver APP

Orca

FreeBPX

Mailbot

Chatbot

Autobot

Email System

Payment processing

Phone system RingCentral

IT-Ticket System (Redmine)

General Provisions

We strive to make the workflow clear for every team member. We present a logical structure of interactions for review. This set of instructions is effective upon publication and is mandatory.

You can see the general scheme of the process at this link:

https://orca.necs.ca/storage/files/3891595/Development%20Workflow%20v1.0.1_compressed.pdf


Development Workflow

Instruction for the development and implementation of Bloomex software

http://cloud.necs.ca/s/aTYJrmR4oXmfrQq

ERP

Cloud ERP System

Call Center system

Cloud Call Center system

Slack Vs. Skype

Slack Vs. Skype


Useful links

План работ IT отдела 2022

https://docs.google.com/document/d/1QQhy4JaCLHwnrAiHVHGE3AjZP5md790sl0Ly4HK-G_Q/edit?usp=sharing


Новая модульная система

https://docs.google.com/document/d/1FA1HnrI5Kljr6ZOgCpzJ2DMwpy0hvxxjmUjhxcJbxgQ/edit?usp=sharing


Бриф по чат-боту

https://docs.google.com/document/d/1PRHxTkNzQ7mS2iElagExQC9fgcS0j6HXBNBwijbJgCo/edit?usp=sharing


Внедрение системы учета сотрудников

https://docs.google.com/document/d/1myvM2pyVU7Yqn7vXoKmEdh7aZ80F2v8Zv0sehO0XeHw/edit?usp=sharing


ALL Logo Bloomex

https://drive.google.com/drive/folders/1_2YSrwk6zKTJ-EbWqZ63ozZ9IjJGPzJi


Gas Prices for Drivers

https://www.caa.ca/gas-prices/


Time-Work Table

https://docs.google.com/spreadsheets/d/1naV9TiiRA-75kVlRmDmPKP1cchMPZf4rXOyTTIq5jhQ/edit#gid=0


ТЗ учет сотрудников

https://docs.google.com/document/d/1myvM2pyVU7Yqn7vXoKmEdh7aZ80F2v8Zv0sehO0XeHw/edit#heading=h.gjdgxs


Калькулятор тайм зон

https://www.timeanddate.com/worldclock/converter.html?iso=20220623T151300&p1=256&p2=188&p3=166&p4=95&p5=152