Phone system RingCentral

Account ID 33580001

Reference Docs/ File	Shortcut link
Support	https://support.ringcentral.com/
RingCX	https://ringcx.ringcentral.com/
REx Admin Portal	https://service.ringcentral.com
Project Google Drive Folder	https://drive.google.com/drive/folders/14GLRH8zC4CmnHj9Vu5Gfgs8dVm-MZBv8?usp=sharing
RingCentral University	https://university.ringcentral.com/
RCx Trainings	https://university.ringcentral.com/page/en-rcx-ringcx
REx Trainings	https://university.ringcentral.com/page/en-rex-u-users
RingCX Network Requirements	https://support.ringcentral.com/article-v2/RingCX-network-requirements.html?brand=RingCentral&product=RingCX&language=en_US
RCx Supervisor Training by Mary Sawyer	https://drive.google.com/file/d/12kv2AagVvHOfBFyqWcX6JaYv06H4M9XK/view?usp=drive_link
RCx Agent Training by Mary Sawyer	https://drive.google.com/file/d/15GDyDWvHx1BfO9UTT5zHWMuzr3VltyUW/view?usp=drive_link
RCx Admin Training by James Wyckoff	https://drive.google.com/file/d/1jhmrlK_8zaZ6Gvn__Yu6NPt-S2QJrkFT/view?usp=sharing
RCx Analytics and Reporting Training by Melodie Hammons	https://drive.google.com/file/d/11CjKj0aVgHyk8ANP2HRjGm2Dj2wOi6gq/view?usp=drive_link
RingCX Real-Time Dashboards:	https://support.ringcentral.com/article-v2/Real-time-reporting-widget-types-and-metrics-in-RingCX-Analytics.html?brand=RingCentral&product=RingCX&language=en_US
RingCX Analytics Attributes Reference:	https://support.ringcentral.com/article-v2/Attributes-reference.html?brand=RingCentral&product=RingCX&language=en_US
RingCX Analytics metrics reference	https://support.ringcentral.com/article-v2/Metrics-reference.html?brand=RingCentral&product=RingCX&language=en_US
RingCX Analytics Course - dashboards	https://university.ringcentral.com/en-engage-ringcx-analytics-and-reporting
RingCX Analytics glossary	https://support.ringcentral.com/article-v2/RingCX-Analytics-Glossary.html?brand=RingCentral&product=RingCX&language=en_US
Meeting Recordings	https://drive.google.com/drive/folders/1-YP44_hyG5ANgx0RFg-3pJ8adnN4Wesj
Executive Call Recordings and Presentation	https://drive.google.com/drive/folders/1D_ricpBIzpJyL24fV5BgFBALVC82urU1
Lucidchart Call Flow	https://lucid.app/lucidchart/1c717604-6e55-4de4-8204-a12d1e35809c/edit?invitationId=inv_5549e127-279b-42c7-aae1-1aeaad90732d&page=e0M6hIldFcmx#
API Reference | RingCentral Developers	https://developers.ringcentral.com/engage/digital/api-reference
Lead push from client CRM to RingCX:	https://developers.ringcentral.com/engage/voice/guide/dialing
RingCX network requirements	https://support.ringcentral.com/article-v2/RingCX-network-requirements.html?brand=RingCentral&product=RingCX&language=en_US
RCX UAT Guide	https://docs.google.com/spreadsheets/d/1KXkbhbRs4palGe6UIibUa19VHJtJfull/edit?usp=drive_link&ouid=101814601921012948275&rtpof=true&sd=true
Countries supported for RingCentral international numbers	https://support.ringcentral.com/article-v2/International-Numbers-Supported-Countries.html?brand=RC_US&product=RingEX&language=en_US
Create and manage Inboxes in “All messages” Menu	https://docs.google.com/document/d/18SblRf4fwSJJ5vPztBHHwIHZFgvQHaoZ65UYMbLDrTs/edit?tab=t.sxqx4jseazqm
Time Zone Converter	https://www.timeanddate.com/worldclock/converter.html?iso=20250404T180000&p1=256&p2=188&p3=166&p4=152&p5=761&p6=371&p7=168&p8=tz_nzdt
Basic Troubleshooting Steps that agents can perform on their end	Troubleshooting steps: 1. Browser - clear cache and cookies - https://support.google.com/google-ads/answer/32050?hl=en-AU&co=GENIE.Platform%3DDesktop - use another browser (Microsoft Edge) just to isolate browser related issues - check browser permissions to allow ringcx.ringcentral.com to access the microphone, pop-ups, and notifications - Chrome > Settings > Privacy and Security > Site Settings 2. Computer - log in to a different computer just to isolate if this is a computer issue 3. CX Login - check if Agent is logged in to CX using Integrated Softphone - select allow when prompted to use microphone 4. CX User Settings - check the user settings on CX to ensure correct permissions are set - check if this is an isolated issue with one agent, or if this is being experienced by other agents as well