Cloud Call Center system: Difference between revisions
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[https://www.forbes.com/advisor/business/software/best-voip-service/ Best VoIP Services (October 2023)] | [https://www.forbes.com/advisor/business/software/best-voip-service/ Best VoIP Services (October 2023)] | ||
[https://www.forbes.com/advisor/business/software/best-call-center-software/ 10 Best Call Center Software (2023)] | [https://www.forbes.com/advisor/business/software/best-call-center-software/ 10 Best Call Center Software (2023)] | ||
=Five9= | =Five9= | ||
Revision as of 23:06, 23 October 2023
Comparison
Best VoIP Services (October 2023)
10 Best Call Center Software (2023)
Five9
Forbes Advisor Five9 Review (2023)
Pros
- Inbound and outbound calling
- Integrates with many applications, including Salesforce, Zendesk and Microsoft Teams
- Real-time call transcriptions and historical reports for agents
- Predictive dialing
- Workforce and performance management
Cons
- Consultation is required for pricing
- No ticket system
- Some users found the user interface difficult to navigate
RingCentral
RingCentral Contact Center and