System Administration: Difference between revisions
No edit summary |
No edit summary |
||
| Line 1: | Line 1: | ||
<Strong> | <Strong>Responsibilities </strong> | ||
== Software Stability == | === Software Stability === | ||
[[List of Services, Software, File-Repositories]] | [[List of Services, Software, File-Repositories]] | ||
| Line 16: | Line 16: | ||
[[General Work Schedule]] | [[General Work Schedule]] | ||
== Software, Hardware and Customer Data Safety == | === Software, Hardware and Customer Data Safety === | ||
[[Security check protocols]] | [[Security check protocols]] | ||
| Line 40: | Line 40: | ||
[[sensitive data]] | [[sensitive data]] | ||
== 24/7 It-Support == | === 24/7 It-Support === | ||
[[Schedule schedule for support]] | [[Schedule schedule for support]] | ||
| Line 61: | Line 61: | ||
[[Request assay. Creating QA List]] | [[Request assay. Creating QA List]] | ||
=== Scalaby === | |||
=== Effectivence === | |||
[[Financial analytics]] | |||
=== Performance === | |||
=== Holidays === | |||
1. Inform IT-team about on-call schedule | |||
2. Stop system updates (plan) | |||
3. Schedule and procedures for enabling new features and services | |||
4. Schedule for adding resources | |||
5. Trial inclusion in 4-5 days. Test procedures | |||
6. Notification of all employees of the company about the ways of interaction with IT and distribution of links to common cases (Q&A) | |||
7. Emergency alert procedure | |||
8. Temporary reduction of backup times | |||
9. Special training by telephony | |||
10. email services (need changes)? | |||
11. Status Board | |||
Revision as of 18:17, 26 May 2023
Responsibilities
Software Stability
List of Services, Software, File-Repositories
Software, Hardware and Customer Data Safety
procedure for issuing and removing rights
backups (educational recovery)
24/7 It-Support
Instructions for the support line
The accessibility schedule for the second support line
Contacts and warning rules in the event of an accident
Communication rules (answers templates)
The most common questions and answers
Interaction procedures with testers and developers
Request assay. Creating QA List
Scalaby
Effectivence
Performance
Holidays
1. Inform IT-team about on-call schedule 2. Stop system updates (plan) 3. Schedule and procedures for enabling new features and services 4. Schedule for adding resources 5. Trial inclusion in 4-5 days. Test procedures 6. Notification of all employees of the company about the ways of interaction with IT and distribution of links to common cases (Q&A) 7. Emergency alert procedure 8. Temporary reduction of backup times 9. Special training by telephony 10. email services (need changes)? 11. Status Board