Schedule of 24/7 It-Support: Difference between revisions
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{| class="wikitable" style="text-align:center;" | {| class="wikitable" style="text-align:center;" | ||
! CA, Ottawa !! AU, Melburn !! Phillipines !! Georgia !! colspan="3" | 1st line !! 2nd line (on call) | ! CA, Ottawa !! AU, Melburn !! Phillipines !! Georgia !! colspan="3" | 1st line !! colspan="3" | 2nd line (on call) | ||
|- | |- | ||
| 12am || style="background-color:#ffffed;" | 2pm || 12pm || 8am || || || || | | 12am || style="background-color:#ffffed;" | 2pm || 12pm || 8am || || || || || || | ||
|- | |- | ||
| 1am || style="background-color:#ffffed;" | 3pm || 1pm || 9am || Max-M || || || | | 1am || style="background-color:#ffffed;" | 3pm || 1pm || 9am || Max-M || || || || || | ||
|- | |- | ||
| 2am || 4pm || 2pm || 10am || Max-M || || Leon || | | 2am || 4pm || 2pm || 10am || Max-M || || Leon || || || | ||
|- | |- | ||
| 3am || 5pm || 3pm || 11am || Max-M || || Leon || | | 3am || 5pm || 3pm || 11am || Max-M || || Leon || || || | ||
|- | |- | ||
| 4am || 6pm || 4pm || 12pm || Max-M || || Leon || | | 4am || 6pm || 4pm || 12pm || Max-M || || Leon || || || | ||
|- | |- | ||
| 5am || 7pm || 5pm || 1pm || Max-M || || Leon || Pavel | | 5am || 7pm || 5pm || 1pm || Max-M || || Leon || Pavel || Edward || | ||
|- | |- | ||
| 6am || 8pm || 6pm || 2pm || Max-M || || Leon || Pavel | | 6am || 8pm || 6pm || 2pm || Max-M || || Leon || Pavel || Edward || Arthur | ||
|- | |- | ||
| 7am || 9pm || 7pm || 3pm || Max-M || || Leon || Pavel | | 7am || 9pm || 7pm || 3pm || Max-M || || Leon || Pavel || Edward || Arthur | ||
|- | |- | ||
| style="background-color:#ffffed;" | 8am || 10pm || 8pm || 4pm || Max-M || Max-A || Leon || Pavel | | style="background-color:#ffffed;" | 8am || 10pm || 8pm || 4pm || Max-M || Max-A || Leon || Pavel || Edward || Arthur | ||
|- | |- | ||
| style="background-color:#ffffed;" | 9am || 11pm || 9pm || 5pm || Max-M || Max-A || Leon || Pavel | | style="background-color:#ffffed;" | 9am || 11pm || 9pm || 5pm || Max-M || Max-A || Leon || Pavel || Edward || Arthur | ||
|- | |- | ||
| style="background-color:#ffffed;" | 10am || 12am +1day || 10pm || 6pm || Max-M || Max-A || || Pavel | | style="background-color:#ffffed;" | 10am || 12am +1day || 10pm || 6pm || Max-M || Max-A || || Pavel || Edward || Arthur | ||
|- | |- | ||
| style="background-color:#ffffed;" | 11am || 1am +1day || 11pm || 7pm || || Max-A || || Pavel | | style="background-color:#ffffed;" | 11am || 1am +1day || 11pm || 7pm || || Max-A || || Pavel || Edward || Arthur | ||
|- | |- | ||
| style="background-color:#ffffed;" | 12pm || 2am +1day || 12am +1day || 8pm || || Max-A || || Pavel | | style="background-color:#ffffed;" | 12pm || 2am +1day || 12am +1day || 8pm || || Max-A || || Pavel || Edward || Arthur | ||
|- | |- | ||
| style="background-color:#ffffed;" | 1pm || 3am +1day || 1am +1day || 9pm || || Max-A || || Pavel | | style="background-color:#ffffed;" | 1pm || 3am +1day || 1am +1day || 9pm || || Max-A || || Pavel || Edward || Arthur | ||
|- | |- | ||
| style="background-color:#ffffed;" | 2pm || 4am +1day || 2am +1day || 10pm || || Max-A || || Pavel | | style="background-color:#ffffed;" | 2pm || 4am +1day || 2am +1day || 10pm || || Max-A || || Pavel || Edward || | ||
|- | |- | ||
| style="background-color:#ffffed;" | 3pm || 5am +1day || 3am +1day || 11pm || || Max-A || || Pavel | | style="background-color:#ffffed;" | 3pm || 5am +1day || 3am +1day || 11pm || || Max-A || || Pavel || Edward || | ||
|- | |- | ||
| 4pm || 6am +1day || 4am +1day || 12am || || Alexey S || || Pavel | | 4pm || 6am +1day || 4am +1day || 12am || || Alexey S || || Pavel || Edward || | ||
|- | |- | ||
| 5pm || 7am +1day || 5am +1day || 1am || || Alexey S || || | | 5pm || 7am +1day || 5am +1day || 1am || || Alexey S || || || || | ||
|- | |- | ||
| 6pm || style="background-color:#ffffed;" | 8am +1day || 6am +1day || 2am || || Alexey S || || | | 6pm || style="background-color:#ffffed;" | 8am +1day || 6am +1day || 2am || || Alexey S || || || || | ||
|- | |- | ||
| 7pm || style="background-color:#ffffed;" | 9am +1day || 7am +1day || 3am || || Alexey S || || | | 7pm || style="background-color:#ffffed;" | 9am +1day || 7am +1day || 3am || || Alexey S || || || || | ||
|- | |- | ||
| 8pm || style="background-color:#ffffed;" | 10am +1day || 8am +1day || 4am || || Alexey S || || | | 8pm || style="background-color:#ffffed;" | 10am +1day || 8am +1day || 4am || || Alexey S || || || || | ||
|- | |- | ||
| 9pm || style="background-color:#ffffed;" | 11am +1day || 9am +1day || 5am || || Alexey S || || | | 9pm || style="background-color:#ffffed;" | 11am +1day || 9am +1day || 5am || || Alexey S || || || || | ||
|- | |- | ||
| 10pm || style="background-color:#ffffed;" | 12pm +1day || 10am +1day || 6am || || Alexey S || || | | 10pm || style="background-color:#ffffed;" | 12pm +1day || 10am +1day || 6am || || Alexey S || || || || | ||
|- | |- | ||
| 11pm || style="background-color:#ffffed;" | 1pm +1day || 11am +1day || 7am || || Alexey S || || | | 11pm || style="background-color:#ffffed;" | 1pm +1day || 11am +1day || 7am || || Alexey S || || || || | ||
|} | |} | ||
Revision as of 03:30, 14 June 2023
Responsible for updating
Aleksei Pozdeev
Contacts
| Short | Full Name | Skype link | Location | |
|---|---|---|---|---|
| Pavel | Pavel Skubakov | pavel@bloomex.ca | live:pskubakov | Georgia, Tbilisi |
| Maxim M | Maxim Malikov | maxim@bloomex.ca | live:.cid.877a03b9acec68d2 | Georgia, Tbilisi |
| Maxim A | Max Abramov | maxim.abramov@bloomex.ca | live:.cid.b05a7b94eb1bbc5e | Georgia, Tbilisi |
| Alexey P | Alexey Pozdeev | alexey.pozdeev@bloomex.ca | live:trollserpsky | Argentina, Buenos-Aires |
| Alexey S | Alexey Solovev | alexey.solovev@bloomex.ca | live:asoloviev. | Argentina, Buenos-Aires |
| Arthur | Arthur Matveev | arthur.matveev@bloomex.ca | live:arzrav | Georgia, Tbilisi |
| Anton | Anton Dmytrenko | live:antond.dmitrenko1 | Canada, Vancouver |
Monday
| CA, Ottawa | AU, Melburn | Phillipines | Georgia | 1st line | 2nd line (on call) | ||||
|---|---|---|---|---|---|---|---|---|---|
| 12am | 2pm | 12pm | 8am | ||||||
| 1am | 3pm | 1pm | 9am | Max-M | |||||
| 2am | 4pm | 2pm | 10am | Max-M | Leon | ||||
| 3am | 5pm | 3pm | 11am | Max-M | Leon | ||||
| 4am | 6pm | 4pm | 12pm | Max-M | Leon | ||||
| 5am | 7pm | 5pm | 1pm | Max-M | Leon | Pavel | Edward | ||
| 6am | 8pm | 6pm | 2pm | Max-M | Leon | Pavel | Edward | Arthur | |
| 7am | 9pm | 7pm | 3pm | Max-M | Leon | Pavel | Edward | Arthur | |
| 8am | 10pm | 8pm | 4pm | Max-M | Max-A | Leon | Pavel | Edward | Arthur |
| 9am | 11pm | 9pm | 5pm | Max-M | Max-A | Leon | Pavel | Edward | Arthur |
| 10am | 12am +1day | 10pm | 6pm | Max-M | Max-A | Pavel | Edward | Arthur | |
| 11am | 1am +1day | 11pm | 7pm | Max-A | Pavel | Edward | Arthur | ||
| 12pm | 2am +1day | 12am +1day | 8pm | Max-A | Pavel | Edward | Arthur | ||
| 1pm | 3am +1day | 1am +1day | 9pm | Max-A | Pavel | Edward | Arthur | ||
| 2pm | 4am +1day | 2am +1day | 10pm | Max-A | Pavel | Edward | |||
| 3pm | 5am +1day | 3am +1day | 11pm | Max-A | Pavel | Edward | |||
| 4pm | 6am +1day | 4am +1day | 12am | Alexey S | Pavel | Edward | |||
| 5pm | 7am +1day | 5am +1day | 1am | Alexey S | |||||
| 6pm | 8am +1day | 6am +1day | 2am | Alexey S | |||||
| 7pm | 9am +1day | 7am +1day | 3am | Alexey S | |||||
| 8pm | 10am +1day | 8am +1day | 4am | Alexey S | |||||
| 9pm | 11am +1day | 9am +1day | 5am | Alexey S | |||||
| 10pm | 12pm +1day | 10am +1day | 6am | Alexey S | |||||
| 11pm | 1pm +1day | 11am +1day | 7am | Alexey S | |||||
Tuesday
| CA, Ottawa | AU, Melburn | Phillipines | Georgia | 1st line | 2nd line (on call) |
|---|---|---|---|---|---|
| 12am | 2pm | 12pm | 8am | Maxim-M | Pavel |
| 1am | 3pm | 1pm | 9am | ||
| 2am | 4pm | 2pm | 10am | ||
| 3am | 5pm | 3pm | 11am | ||
| 4am | 6pm | 4pm | 12pm | ||
| 5am | 7pm | 5pm | 1pm | ||
| 6am | 8pm | 6pm | 2pm | ||
| 7am | 9pm | 7pm | 3pm | ||
| 8am | 10pm | 8pm | 4pm | ||
| 9am | 11pm | 9pm | 5pm | ||
| 10am | 12am +1day | 10pm | 6pm | ||
| 11am | 1am +1day | 11pm | 7pm | ||
| 12pm | 2am +1day | 12am +1day | 8pm | ||
| 1pm | 3am +1day | 1am +1day | 9pm | ||
| 2pm | 4am +1day | 2am +1day | 10pm | ||
| 3pm | 5am +1day | 3am +1day | 11pm | ||
| 4pm | 6am +1day | 4am +1day | 12am | ||
| 5pm | 7am +1day | 5am +1day | 1am | ||
| 6pm | 8am +1day | 6am +1day | 2am | ||
| 7pm | 9am +1day | 7am +1day | 3am | ||
| 8pm | 10am +1day | 8am +1day | 4am | ||
| 9pm | 11am +1day | 9am +1day | 5am | ||
| 10pm | 12pm +1day | 10am +1day | 6am | ||
| 11pm | 1pm +1day | 11am +1day | 7am |
Wednesday
| CA, Ottawa | AU, Melburn | Phillipines | Georgia | 1st line | 2nd line (on call) |
|---|---|---|---|---|---|
| 12am | 2pm | 12pm | 8am | Maxim-M | Pavel |
| 1am | 3pm | 1pm | 9am | ||
| 2am | 4pm | 2pm | 10am | ||
| 3am | 5pm | 3pm | 11am | ||
| 4am | 6pm | 4pm | 12pm | ||
| 5am | 7pm | 5pm | 1pm | ||
| 6am | 8pm | 6pm | 2pm | ||
| 7am | 9pm | 7pm | 3pm | ||
| 8am | 10pm | 8pm | 4pm | ||
| 9am | 11pm | 9pm | 5pm | ||
| 10am | 12am +1day | 10pm | 6pm | ||
| 11am | 1am +1day | 11pm | 7pm | ||
| 12pm | 2am +1day | 12am +1day | 8pm | ||
| 1pm | 3am +1day | 1am +1day | 9pm | ||
| 2pm | 4am +1day | 2am +1day | 10pm | ||
| 3pm | 5am +1day | 3am +1day | 11pm | ||
| 4pm | 6am +1day | 4am +1day | 12am | ||
| 5pm | 7am +1day | 5am +1day | 1am | ||
| 6pm | 8am +1day | 6am +1day | 2am | ||
| 7pm | 9am +1day | 7am +1day | 3am | ||
| 8pm | 10am +1day | 8am +1day | 4am | ||
| 9pm | 11am +1day | 9am +1day | 5am | ||
| 10pm | 12pm +1day | 10am +1day | 6am | ||
| 11pm | 1pm +1day | 11am +1day | 7am |
Thursday
| CA, Ottawa | AU, Melburn | Phillipines | Georgia | 1st line | 2nd line (on call) |
|---|---|---|---|---|---|
| 12am | 2pm | 12pm | 8am | Maxim-M | Pavel |
| 1am | 3pm | 1pm | 9am | ||
| 2am | 4pm | 2pm | 10am | ||
| 3am | 5pm | 3pm | 11am | ||
| 4am | 6pm | 4pm | 12pm | ||
| 5am | 7pm | 5pm | 1pm | ||
| 6am | 8pm | 6pm | 2pm | ||
| 7am | 9pm | 7pm | 3pm | ||
| 8am | 10pm | 8pm | 4pm | ||
| 9am | 11pm | 9pm | 5pm | ||
| 10am | 12am +1day | 10pm | 6pm | ||
| 11am | 1am +1day | 11pm | 7pm | ||
| 12pm | 2am +1day | 12am +1day | 8pm | ||
| 1pm | 3am +1day | 1am +1day | 9pm | ||
| 2pm | 4am +1day | 2am +1day | 10pm | ||
| 3pm | 5am +1day | 3am +1day | 11pm | ||
| 4pm | 6am +1day | 4am +1day | 12am | ||
| 5pm | 7am +1day | 5am +1day | 1am | ||
| 6pm | 8am +1day | 6am +1day | 2am | ||
| 7pm | 9am +1day | 7am +1day | 3am | ||
| 8pm | 10am +1day | 8am +1day | 4am | ||
| 9pm | 11am +1day | 9am +1day | 5am | ||
| 10pm | 12pm +1day | 10am +1day | 6am | ||
| 11pm | 1pm +1day | 11am +1day | 7am |
Friday
| CA, Ottawa | AU, Melburn | Phillipines | Georgia | 1st line | 2nd line (on call) |
|---|---|---|---|---|---|
| 12am | 2pm | 12pm | 8am | Maxim-M | Pavel |
| 1am | 3pm | 1pm | 9am | ||
| 2am | 4pm | 2pm | 10am | ||
| 3am | 5pm | 3pm | 11am | ||
| 4am | 6pm | 4pm | 12pm | ||
| 5am | 7pm | 5pm | 1pm | ||
| 6am | 8pm | 6pm | 2pm | ||
| 7am | 9pm | 7pm | 3pm | ||
| 8am | 10pm | 8pm | 4pm | ||
| 9am | 11pm | 9pm | 5pm | ||
| 10am | 12am +1day | 10pm | 6pm | ||
| 11am | 1am +1day | 11pm | 7pm | ||
| 12pm | 2am +1day | 12am +1day | 8pm | ||
| 1pm | 3am +1day | 1am +1day | 9pm | ||
| 2pm | 4am +1day | 2am +1day | 10pm | ||
| 3pm | 5am +1day | 3am +1day | 11pm | ||
| 4pm | 6am +1day | 4am +1day | 12am | ||
| 5pm | 7am +1day | 5am +1day | 1am | ||
| 6pm | 8am +1day | 6am +1day | 2am | ||
| 7pm | 9am +1day | 7am +1day | 3am | ||
| 8pm | 10am +1day | 8am +1day | 4am | ||
| 9pm | 11am +1day | 9am +1day | 5am | ||
| 10pm | 12pm +1day | 10am +1day | 6am | ||
| 11pm | 1pm +1day | 11am +1day | 7am |
Saturday
| CA, Ottawa | AU, Melburn | Phillipines | Georgia | 1st line | 2nd line (on call) |
|---|---|---|---|---|---|
| 12am | 2pm | 12pm | 8am | Maxim-M | Pavel |
| 1am | 3pm | 1pm | 9am | ||
| 2am | 4pm | 2pm | 10am | ||
| 3am | 5pm | 3pm | 11am | ||
| 4am | 6pm | 4pm | 12pm | ||
| 5am | 7pm | 5pm | 1pm | ||
| 6am | 8pm | 6pm | 2pm | ||
| 7am | 9pm | 7pm | 3pm | ||
| 8am | 10pm | 8pm | 4pm | ||
| 9am | 11pm | 9pm | 5pm | ||
| 10am | 12am +1day | 10pm | 6pm | ||
| 11am | 1am +1day | 11pm | 7pm | ||
| 12pm | 2am +1day | 12am +1day | 8pm | ||
| 1pm | 3am +1day | 1am +1day | 9pm | ||
| 2pm | 4am +1day | 2am +1day | 10pm | ||
| 3pm | 5am +1day | 3am +1day | 11pm | ||
| 4pm | 6am +1day | 4am +1day | 12am | ||
| 5pm | 7am +1day | 5am +1day | 1am | ||
| 6pm | 8am +1day | 6am +1day | 2am | ||
| 7pm | 9am +1day | 7am +1day | 3am | ||
| 8pm | 10am +1day | 8am +1day | 4am | ||
| 9pm | 11am +1day | 9am +1day | 5am | ||
| 10pm | 12pm +1day | 10am +1day | 6am | ||
| 11pm | 1pm +1day | 11am +1day | 7am |
Sunday
| CA, Ottawa | AU, Melburn | Phillipines | Georgia | 1st line | 2nd line (on call) |
|---|---|---|---|---|---|
| 12am | 2pm | 12pm | 8am | Maxim-M | Pavel |
| 1am | 3pm | 1pm | 9am | ||
| 2am | 4pm | 2pm | 10am | ||
| 3am | 5pm | 3pm | 11am | ||
| 4am | 6pm | 4pm | 12pm | ||
| 5am | 7pm | 5pm | 1pm | ||
| 6am | 8pm | 6pm | 2pm | ||
| 7am | 9pm | 7pm | 3pm | ||
| 8am | 10pm | 8pm | 4pm | ||
| 9am | 11pm | 9pm | 5pm | ||
| 10am | 12am +1day | 10pm | 6pm | ||
| 11am | 1am +1day | 11pm | 7pm | ||
| 12pm | 2am +1day | 12am +1day | 8pm | ||
| 1pm | 3am +1day | 1am +1day | 9pm | ||
| 2pm | 4am +1day | 2am +1day | 10pm | ||
| 3pm | 5am +1day | 3am +1day | 11pm | ||
| 4pm | 6am +1day | 4am +1day | 12am | ||
| 5pm | 7am +1day | 5am +1day | 1am | ||
| 6pm | 8am +1day | 6am +1day | 2am | ||
| 7pm | 9am +1day | 7am +1day | 3am | ||
| 8pm | 10am +1day | 8am +1day | 4am | ||
| 9pm | 11am +1day | 9am +1day | 5am | ||
| 10pm | 12pm +1day | 10am +1day | 6am | ||
| 11pm | 1pm +1day | 11am +1day | 7am |
Test
| CA, Ottawa | AU, Melburn | Phillipines | Georgia | 1st line | 2nd line (on call) | ||||
|---|---|---|---|---|---|---|---|---|---|
| 12am | 2pm | 12pm | 8am | ||||||
| 1am | 3pm | 1pm | 9am | Max-M | |||||
| 2am | 4pm | 2pm | 10am | Max-M | Leon | ||||
| 3am | 5pm | 3pm | 11am | Max-M | Leon | ||||
| 4am | 6pm | 4pm | 12pm | Max-M | Leon | ||||
| 5am | 7pm | 5pm | 1pm | Max-M | Leon | Pavel | Edward | ||
| 6am | 8pm | 6pm | 2pm | Max-M | Leon | Pavel | Edward | Arthur | |
| 7am | 9pm | 7pm | 3pm | Max-M | Leon | Pavel | Edward | Arthur | |
| 8am | 10pm | 8pm | 4pm | Max-M | Max-A | Leon | Pavel | Edward | Arthur |
| 9am | 11pm | 9pm | 5pm | Max-M | Max-A | Leon | Pavel | Edward | Arthur |
| 10am | 12am +1day | 10pm | 6pm | Max-M | Max-A | Pavel | Edward | Arthur | |
| 11am | 1am +1day | 11pm | 7pm | Max-A | Pavel | Edward | Arthur | ||
| 12pm | 2am +1day | 12am +1day | 8pm | Max-A | Pavel | Edward | Arthur | ||
| 1pm | 3am +1day | 1am +1day | 9pm | Max-A | Pavel | Edward | Arthur | ||
| 2pm | 4am +1day | 2am +1day | 10pm | Max-A | Pavel | Edward | |||
| 3pm | 5am +1day | 3am +1day | 11pm | Max-A | Pavel | Edward | |||
| 4pm | 6am +1day | 4am +1day | 12am | Alexey S | Pavel | Edward | |||
| 5pm | 7am +1day | 5am +1day | 1am | Alexey S | |||||
| 6pm | 8am +1day | 6am +1day | 2am | Alexey S | |||||
| 7pm | 9am +1day | 7am +1day | 3am | Alexey S | |||||
| 8pm | 10am +1day | 8am +1day | 4am | Alexey S | |||||
| 9pm | 11am +1day | 9am +1day | 5am | Alexey S | |||||
| 10pm | 12pm +1day | 10am +1day | 6am | Alexey S | |||||
| 11pm | 1pm +1day | 11am +1day | 7am | Alexey S | |||||