Cloud Call Center system

Comparison

Best VoIP Services (October 2023)

10 Best Call Center Software (2023)

Five9

Forbes Advisor Five9 Review (2023)

Pros

• Inbound and outbound calling
• Integrates with many applications, including Salesforce, Zendesk and Microsoft Teams
• Real-time call transcriptions and historical reports for agents
• Predictive dialing
• Workforce and performance management

Cons

• Consultation is required for pricing
• No ticket system
• Some users found the user interface difficult to navigate

RingCentral

2 in 1:

RingCentral Contact Center

and

RingCentral CLOUD PHONE SYSTEM

Pros

• Easy to set up and use
• Business or toll-free number included
• Operates seamlessly across desktop, tablet and smartphone devices
• Numerous integrations available
• Works for remote, hybrid and on-premises communication

Cons

• Some features such as internet faxing are not available without an upgrade
• Customer support could be better