IT Department

Units

System Administration

QA and Testing Department

Development

IT-Tickets in Redmine

Department/Manager	Max Number tickets of 1st Priority	Max Number tickets of 2nd Priority	Tickets, 1st	est.date	%	Tickets, 2nd	est.date	%
Marketing/Frank	2	3	12001	2024-03-22	20	12012	2024-04-22	20
			12003	2024-03-23	50	12013	2024-04-23	50
Marketing/Mark	2	3	12004	2024-03-24	10	12014	2024-04-24	20
			12005	2024-03-25	50	12015	2024-04-25	50
Retails	3	3	12006	2024-03-26	20	12016	2024-04-26	20
			12007	2024-03-27	90	12017	2024-04-27	50
			12008	2024-03-28	50	12018	2024-04-28	50

IT-Systems

Infrastructure diagram

Links to IT-Systems

AI Watson Assistant

Web-sites New Engine adm-eu.necs.ca

SERM

Canada admin system and website bloomex.ca

Australia admin system and website bloomex.com.au

ShowCase (adm-eu.necs.ca)

Driver APP

Orca

FreeBPX

Mailbot

Chatbot

Autobot

Email System

Payment processing

IT-Ticket System (Redmine)

General Provisions

We strive to make the workflow clear for every team member. We present a logical structure of interactions for review. This set of instructions is effective upon publication and is mandatory.

You can see the general scheme of the process at this link:

https://orca.necs.ca/storage/files/3891595/Development%20Workflow%20v1.0.1_compressed.pdf

Development Workflow

Instruction for the development and implementation of Bloomex software

http://cloud.necs.ca/s/aTYJrmR4oXmfrQq

ERP

Cloud ERP System

Call Center system

Cloud Call Center system

Slack Vs. Skype

Slack Vs. Skype

Useful links

План работ IT отдела 2022

https://docs.google.com/document/d/1QQhy4JaCLHwnrAiHVHGE3AjZP5md790sl0Ly4HK-G_Q/edit?usp=sharing

Новая модульная система

https://docs.google.com/document/d/1FA1HnrI5Kljr6ZOgCpzJ2DMwpy0hvxxjmUjhxcJbxgQ/edit?usp=sharing

Бриф по чат-боту

https://docs.google.com/document/d/1PRHxTkNzQ7mS2iElagExQC9fgcS0j6HXBNBwijbJgCo/edit?usp=sharing

Внедрение системы учета сотрудников

https://docs.google.com/document/d/1myvM2pyVU7Yqn7vXoKmEdh7aZ80F2v8Zv0sehO0XeHw/edit?usp=sharing

ALL Logo Bloomex

https://drive.google.com/drive/folders/1_2YSrwk6zKTJ-EbWqZ63ozZ9IjJGPzJi

Gas Prices for Drivers

https://www.caa.ca/gas-prices/

Time-Work Table

https://docs.google.com/spreadsheets/d/1naV9TiiRA-75kVlRmDmPKP1cchMPZf4rXOyTTIq5jhQ/edit#gid=0

ТЗ учет сотрудников

https://docs.google.com/document/d/1myvM2pyVU7Yqn7vXoKmEdh7aZ80F2v8Zv0sehO0XeHw/edit#heading=h.gjdgxs

Калькулятор тайм зон

https://www.timeanddate.com/worldclock/converter.html?iso=20220623T151300&p1=256&p2=188&p3=166&p4=95&p5=152