System Administration

Responsibilities

Software Stability

List of Services, Software, File-Repositories

Servers

Crash knowledgebase

DB list

Schedule of Regulatory Work

Documentation

General Work Schedule

Software, Hardware and Customer Data Safety

Security check protocols

Access storage system

Certificates

procedure for issuing and removing rights

Monitoring protocols

Responsible for sectors?

Gitlab

backups (educational recovery)

VPN configuration procedures

6 Year emails

sensitive data

24/7 It-Support

Schedule for support

Instructions for the support line

The accessibility schedule for the second support line

Contacts and warning rules in the event of an accident

Communication rules (answers templates)

The most common questions and answers

Documentation for software

Interaction procedures with testers and developers

The history of requests

Request assay. Creating QA List

Effectivence

Financial analytics

Holidays

Inform IT-team about on-call schedule

Stop system updates (plan)

Schedule and procedures for enabling new features and services

Schedule for adding resources

Trial inclusion in 4-5 days. Test procedures

Notification of all employees of the company about the ways of interaction with IT and distribution of links to common cases (Q&A)

Emergency alert procedure

Temporary reduction of backup times

Special training by telephony

email services (need changes)?

Status Board