Cloud Call Center system
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Comparison
Best VoIP Services (October 2023)
10 Best Call Center Software (2023)
Five9
Forbes Advisor Five9 Review (2023)
Pros
- Inbound and outbound calling
- Integrates with many applications, including Salesforce, Zendesk and Microsoft Teams
- Real-time call transcriptions and historical reports for agents
- Predictive dialing
- Workforce and performance management
Cons
- Consultation is required for pricing
- No ticket system
- Some users found the user interface difficult to navigate
RingCentral
RingCentral Contact Center and