Cloud Call Center system
Comparison
Best VoIP Services (October 2023)
10 Best Call Center Software (2023)
Five9
Forbes Advisor Five9 Review (2023)
Pros
- Inbound and outbound calling
- Integrates with many applications, including Salesforce, Zendesk and Microsoft Teams
- Real-time call transcriptions and historical reports for agents
- Predictive dialing
- Workforce and performance management
Cons
- Consultation is required for pricing
- No ticket system
- Some users found the user interface difficult to navigate
RingCentral
2 in 1:
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RingCentral CLOUD PHONE SYSTEM
Forbes Advisor RingCentral Review (2023) RingCentral is our top pick for best VoIP phone service because it offers the best combination of features and price. You can get started with a basic plan at $20 per user per month (or $30 per user if you pay monthly), which gives you unlimited calling in the U.S. and Canada, voice mail to text, call log reports, document sharing and team messaging.
If you need more features, such as international calling or toll-free numbers, you can upgrade to one of RingCentral’s higher-priced plans. The company also offers several add-ons, such as additional vanity numbers (one-time fee of $30) and high-volume SMS (0.0085 cents per message sent/received).
When testing RingCentral, our expert was very impressed with the ease of use; one could start using the services right away across multiple devices, both calling and collaboration features. After testing, RingCentral stood out for its simplicity and for having an interface that works for all levels of familiarity with VoIP and UCaaS service providers.
Learn more: Read our full RingCentral review.
Who should use it:
RingCentral is best for businesses that need a comprehensive VoIP solution with robust features.
Pros
- Easy to set up and use
- Business or toll-free number included
- Operates seamlessly across desktop, tablet and smartphone devices
- Numerous integrations available
- Works for remote, hybrid and on-premises communication
Cons
- Some features such as internet faxing are not available without an upgrade
- Customer support could be better