NEW UPDATED TEMPLATES

Email- NOT-LOCAL – INVEST ONLY

Dear XXXX,

Thank you for your order. We tried to reach you via phone call, but it led us to your voice message system. We apologize for any inconvenience this may cause, but we wanted to let you know that your order will be delivered tomorrow along with a complementary upgrade from our side. We understand the significance of the original delivery date you had chosen and we regret any inconvenience this may have caused. Our policy states that we provide Same Day delivery to Greater Toronto, Ottawa, Greater Montreal, Cambridge, Calgary, Edmonton, Winnipeg, Halifax, and Greater Vancouver. Outside of these areas, we use overnight courier (next business day).

Thank you for your patience and understanding in this matter. If you have any questions or concerns, please feel free to contact us. Our team is always available to assist you.

Best regards,

Bloomex

Voicemail – INVEST ONLY

Hi there it’s Abu from Bloomex! It’s about the flower order you placed for Jessica. I'm calling to let you know that your order will be delivered tomorrow, as per the logistics. We will make sure to add a complementary upgrade as a token of appreciation. Please check your inbox for more info. Thanks, have a good one

#2 – INVEST ONLY

Hello, Im calling from Bloomex regarding your order XXXX, we just wanted to inform you that due the delivery location being outside of our local areas, we will have to reschedule the delivery as per our policy. It will be delivered the next day with a complimentary upgrade. Please check your inbox and junk mail for more information. Thank you for your understanding and patience. It was Bloomex, your florist

SMS – INVEST ONLY

Hi, it's Bloomex regarding your order XXXXXXX. This address is out of the Same Day delivery areas. Your order will be delivered tomorrow with an upgrade. Thank you.

Can we use this sms template? we use it already- YES

Confirmation after call – INVEST ONLY

Dear XXXX,

Thank you for your order with Bloomex. This email is to confirm that as per our phone conversation earlier, we will send the order for xxDAYXX delivery with a complimentary upgrade. We will also refund the extra same day delivery fee. We appreciate your patience and understanding.

Sincerely,

Bloomex

Substitution heads up – INVEST ONLY

Dear XXXX,

We tried to reach you via phone call, but it led us to your voice message system. We sincerely appreciate your business and would like to inform you that your order has been confirmed and is scheduled for shipment shortly. However, we wanted to bring to your attention that due to unforeseen circumstances, we had to substitute some flowers in your order. Please be assured that the substitutes are equally exquisite and of the same or greater value. Should you have any questions or concerns regarding your order, please do not hesitate to contact us.

Thank you again for choosing Bloomex. We look forward to serving you in the future.

Best regards,

Bloomex

heads up policy – INVEST ONLY

Hello XXXX,

We appreciate your business and your order. We tried to reach you via phone call, but it led us to your voice message system. Please be advised that your order was substituted due to unforeseen circumstances Please refer to our policies for this information. "Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value." While we will try our best to match the flower type, we reserve the right to replace another color or a bouquet of equal or greater value. We appreciate your patience. We regret any inconvenience this may have caused.

Regards,

Bloomex

DELIVERED

Hello Customer, Thank you for your business with us. Your order was delivered on XXXXX. We sincerely thank you for your order and we will be pleased to serve you soon again. Best regards, Bloomex

DELIVERED (OVERNIGHT)

Dear Customer, Thank you for your business with us. Your order was shipped out with XXXXX Couriers. According to the tracking number XXXXX, your order was delivered on XXXX. We truly appreciate your purchase with us, and we look forward to being of service to you again in the future. Best regards, Bloomex

PAID PARTIAL INFO

Dear Customer, Thank you for your business with Bloomex. Your order has been completed successfully and we have sent you a link to input the shipping information. Feel free to contact us back if you have any questions. You can visit our Live Chat or simply reply to this email. Kind regards, Bloomex Team

PAID PARTIAL INFO (DUPLICATE)

Dear Customer,

Thank you for business with Bloomex. Your order has been completed successfully and we have sent you a link to input the shipping information. It appears that the order has been duplicated or you placed two orders with the missing address. Please contact us back to update as your earliest convenience. In the event order is duplicated, we can issue a full store credit, change the date/address or put it on hold for another date.

Kind regards,

Bloomex Team

PPI missed date

Hello customer,

Thank you for your business with Bloomex. We tried to reach you via phone call, but it led us to your voice message system. Kindly note, you placed your order on ______ but did not provide us with a shipping information. Please note we still would like to make it right for you. We have put your order on hold and would like to deliver your parcel to the recipient. Please contact us back when you will be ready to proceed with the delivery.

Kind regards,

Bloomex Team

Pay & Go explanation

Hello Customer,

Thank you for your business with Bloomex. Kindly note, on ______ you clicked

the button "Pay & Go" via Bloomex website. Exact moment your order was successfully placed. Shipping information page always comes last for our customers to investigate the details with the recipients on the later date. Please note we still would like to make it right for you. We have put your order on hold and would like to deliver your parcel to the recipient. Please contact us back when you will be ready to proceed with the delivery.

Kind regards,

Bloomex

Apology note to CARD MESSAGE

On behalf of Bloomex Inc. please accept this gift as well as our apology to you and xxxNAMExxx in regard to the package delivery being delayed.

SMS

Hi, it's Bloomex regarding your order XXXXXXX. This address is out of the Same Day delivery areas. Your order will be delivered tomorrow with an upgrade. Thank you

Hi, it's Bloomex regarding your order XXXXXXX. An address is out of the local delivery areas. Your order will be delivered on Tuesday with an upgrade. Regards

Hi, it's Bloomex regarding your order XXXXXXX. We need a little bit more information from you to complete your order. Please contact us ASAP. Thank you

Hi, it's Bloomex regarding your order XXXXXXX. We need a little bit more information from you to complete the order. Please check your email ASAP. Thank you

Hi, it's Bloomex regarding your order XXXXXXX. Please check your email ASAP. Thank you

SMS to recipient. Pick up

Hi, it's Bloomex, we delivered an order XXXX for you. Please pick it up from XXXXXXXXXXXXXXXXX. Purolator tracking number XXXXXXX. Thanks

SMS to recipient. Wrong address

Hi, it's Bloomex, we regarding an order XXXX for you. Please verify the address: XXXXXXXXXXXXXXXXX. Thank you

FUNERAL ORDERS

Deceased Name

Dear Customer,

Thank you for your order with us. Could you please provide the name of the deceased? It is required for us to proceed with the delivery.

Warm regards,

Bloomex

Service Timings

Dear Customer,

Thank you for your order with us. Could you please provide the timings of the funeral service? It is required to proceed with the delivery.

Warm regards,

Bloomex

PHONE NUMBER

Dear Customer,

Thank you for your order with us. Could you please provide the phone number of the recipient? It is required for us to proceed with the delivery.

Warm regards,

Bloomex

BUZZER

Dear Customer, Thank you for your order with us. Could you please provide the buzzer code? It is required for us to proceed with the delivery. Warm regards, Bloomex

Cancellations SAVE

Dear Customer, Thank you for your business with us. Please note, the following options are available for you. We can put your order on hold and you can use it whenever you need it. Alternatively, we can change the delivery address/delivery date/recipient/product and send the order when it is convenient to you. We can also issue you a store credit for a future use. Please kindly advise us which option would you like to proceed with. We look forward to rectify this situation and keep your valuable business. Best regards, Bloomex Team

TRY TO SAVE (2)

Dear Customer, We appreciate your business with us. Please be aware that you have the following alternatives. You can utilize your order whenever you need it by having us put it on hold. Alternately, we can send the order whenever it is convenient for you and modify the delivery address, delivery date, recipient, or the products. We can also issue you a store credit that you can spend in the future with us. Kindly let us know which option you would like to pursue. We are eager to make things right and keep your vital business. Warm regards, Bloomex

CANCELLATION

Dear Customer, Thank you for your order. We received your cancellation request. Please advise why would you like us to cancel the order. Please note that according to our policy we could cancel the order only within one hour after the order is paid. Please also note that we could change the delivery address, delivery date, items on your order, and card gmessage or put your order on hold until further instructions. Please advise how you wish us to proceed. Thank you, Bloomex

ONE MORE CANCELLATION:

Dear Customer, Thank you for your order. According to our policy, we can only cancel the order within one hour of placing your order. After one hour we are not able to proceed with cancellation of the order as it was already confirmed by our florist and courier company. Please also note that we could change the delivery address, delivery date, items on your order, and card message or put your order on hold until further instructions. Please advise how you wish us to proceed. Thank you, Bloomex

From W/H as per description

Dear Customer, Thank you for ordering with Bloomex. As per the description on our website of the item you ordered, it is not valid for delivery today and needs to be placed 24 hours in advance, as the area is served by a special courier. With that being said this kind of special will be sent from our own facility according to our policy. Your order will be delivered on DAY with an upgrade and extra delivery fee will be refunded. We appreciate your understanding. Best regards, Bloomex Team

RESEND

AWAITING FRESH STOCK

Dear Customer, We sincerely value your business with us. We have issued a resend. To guarantee that this order is received at its freshest, we are holding off on shipping it until our newest stock arrives. We apologize for the inconvenience and value your patience as we work to find a swift

solution to your problems. Kindest regards, Bloomex

RESEND- GRIEVING FAMILY

Dear Customer, We appreciate your business. We deeply regret to inform you that we will not be able to send your order by the specified time. We sincerely apologize for the trouble and any inconveniences this may have arisen. We would like to amend this matter and send a lovely Sympathy bouquet with an upgrade to the home address of the grieving family. Once again, we present our sincere apologies. Please kindly let us know if you wish to proceed. Kindest regards, Bloomex

MISDIRECT with an overnight courier (Resend offer)

Dear Customer, Thank you for contacting us. Your package was shipped out for delivery with XXX Couriers, the tracking number is XXXXXXXXX. According to the tracking number, your order was sent out and was not delivered due to the courier’s mistake. We apologize for the problem that has occurred and any inconvenience it may have brought about. To rectify this issue, we would be more than pleased to offer you a resend of the order or another product of equal value. Alternatively, if you do not wish for a resend, we can offer you an in-store credit for future use. Kindly let us know which option suits you the most. Please note, that your business is very essential to us and we look forward to making your future orders a better experience. Once again, we present our apologies. Sincerely, Bloomex

EARLY DELIVERY

Dear Customer, Thank you for your business with us. Your order has to be delivered earlier than you had originally requested as the area for delivery is not one of our local ones. We tried to send it with a local partner but their prices are much higher and they do not carry our specials. We deliver there from Tuesday to Friday with a special courier. The order will be sent out for Friday delivery. Once again, we are deeply sorry for any inconvenience caused. Kind regards, Bloomex Team

TRANSIT

LOCAL (in-transit)

Dear customer, Thank you for your business with us. Your order is already in-transit and will be delivered before 8 pm. We appreciate your patience and understanding. Warm regards, Bloomex

OVERNIGHT COURIER (in-transit)

Dear customer, Thank you for your business with Bloomex. The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our specials. Your package was shipped out for delivery with XXXX Couriers, and the tracking number is XXXXXXXXX. According to the tracking number, your order was sent out and right now is in transit near the requested area. We apologize for the problem that has occurred and any inconvenience this may have brought about. Keep an eye on the upcoming updates from the courier and kindly wait for delivery. We appreciate your patience. Please note that your business is very important to us, and we look forward to making your future orders a better experience. Sincerely, Bloomex Team

DELAY

DELAY BY COURIER (in-transit)

Dear Customer, Thank you for your business with Bloomex. Your package was shipped out for delivery on the requested date with XXXX Couriers and the tracking number is XXXXXXXXX. According to the tracking number, your order was sent out and right now is in transit near the requested area. It was sent out to arrive on the requested date. We regret to discover the courier delayed the package. We apologize for the problem that has occurred and any inconvenience caused. Unfortunately, such delays are simply beyond our control. Kindly keep an eye on the upcoming updates from the courier and wait for the delivery. We appreciate your patience and understanding. Please note, your business is very essential to us, and we look forward to making your future orders a better experience. Please do not hesitate to reach out to us to determine the appropriate solution upon any issues following the delivery. Please accept our sincere apologies once again. Sincerely, Bloomex Team

DELIVERED WITH DELAY

Dear Customer, Thank you for your business with Bloomex. Your package was shipped out for delivery on the requested date with XXXX Couriers and the tracking number is XXXXXXXXX. According to the tracking number, your order was delivered on DATE. We apologize for the delay occurred and any inconvenience it may have brought about. We appreciate your patience. Please note that your business is very important to us, and we look forward to making your future orders a better experience. In case of any quality concerns, please do not hesitate to reach out to us to determine the appropriate solution. Please accept our sincere apologies once again. Sincerely, Bloomex Team

DELAY OVER THE WEEKENDS

Hello Customer, Thank you for your business with Bloomex. The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. Your package was shipped out for delivery with XXXX Couriers, and the tracking number is XXXXXXX. According to the tracking number, your order was sent out and right now is in transit near the requested area, however courier serves the area Tuesday-Friday. Keep an eye on the upcoming updates from the courier and kindly wait for delivery. We appreciate your patience. Do not hesitate to contact us in case of any quality issues upon the delivery to find out a suitable resolution. We apologize for the problem that has occurred and any inconvenience caused. We hope to offer you better services in the future. Sincerely, Bloomex

DELAY (FLOWERS) overnight

Dear Customer, Thank you for your business with Bloomex. Your package was shipped out for delivery on the requested date with XXXX Couriers and the tracking number is XXXXXXXXX. According to the tracking number, your order was sent out and right now is in transit near the requested area. It was sent out to arrive on the requested date. We regret to discover the courier delayed the package. We apologize for the problem that has occurred and any inconvenience caused. Unfortunately, such delays are simply beyond our control. We would like to amend the situation by re-sending the order at no additional costs. Alternatively, we could send a gift basket of chocolates, cookies, crackers or assorted gourmet items. We could also issue an in-store credit that you may use at any time in the future. Kindly let us know which one of the options you would like to pursue. We sincerely apologize for any inconveniences arisen and hope to be able to offset your dissatisfaction. Kind regards, Bloomex

Too Rural. Canada Post Office pick up

Dear Customer, Thank you for your business with Bloomex. Please note, the area you want us to deliver to is too far from our production and this order has to be shipped with a special courier. We are unable to create a shipping label for the address you provided, because it's too rural. Please check this info on Canada Post website. But still, the order will be delivered to _____. The recipient will be able to pick it up from Canada Post Office at _______ on ______. As an apology, the order will be upgraded and also you will be refunded the full delivery fee charge you paid. We apologize for any inconvenience this may have caused. Thank you for being our valued customer, we appreciate your patience. Kind regards, Bloomex

DISCOUNT

Forgot to add a discount code

Dear Customer, Thank you for your business with us. Please be informed, in accordance with our policy, we are unable to apply a discount after an order is placed. You may keep it for future use. To apply a discount, you would have to enter the code into the discount/coupon code field that appears right under the cart during the checkout. Kind Regards, Bloomex

Discount options

Dear Customer, Thank you for your business with us. In accordance with our policy, we do not apply coupons after the order has been placed. As we want to make your experience a better one, we would like to offer an alternative solution: we can upgrade your order free of charge or you can use this code on a later date. Please kindly advise. Kind Regards, Bloomex Team

Discount options (2)

Dear Customer, Thank you for your business with us. In compliance with our company policy, we are unable to apply coupons after an order has been placed. However, we hope to satisfy you, we would like to offer you a store credit for the difference of the discount price. Please let us know if we should apply. Kind regards, Bloomex

optional: We have also noticed that your coupon code has been expired/ does not exist.

Corp cust, cannot combine 2 discounts

3938848

Dear Customer, Thank you for your order with us. We noticed you have a corporate account with us ,which automatically provides you a 20% off on every order. As per our company policy "Promotions or discounts cannot be combined with other promotions or discounts". If you wish to use that discount, kindly use another e-mail address. We hope it clarifies the matter. Feel free to contact us in case of any further questions. Kind regards, Bloomex Team

PRODUCT NOT ELIGIBLE FOR DISCOUNT

Dear Customer, Thank you for your business with us. We noticed you have purchased "xxProductNamexx". Please be informed, the product description states "No coupons", which means you will not be able to apply any discounts. We hope this clarifies the matter. Regards, Bloomex

COUPON – LOOKS LIKE GLITCH

Hello Customer, Thank you for your request. If you have been experiencing issues with a coupon, kindly provide us a further insight. If possible, please let us know, if the order was placed from your personal computer or smartphone and the browser used. If any browser application was used, please let us know. Also, provide your coupon code and we will be happy to refund it. The order cannot be canceled due to terms and conditions of our company. The order will be sent with an upgrade as a token of appreciation. We appreciate your understanding. Regards, Bloomex Team

Discount refund when sent with TF

Dear Customer, Thank you for your order with us. As your delivery area is not local for us, we had to hire a special courier to deliver your order. Their prices were much higher than ours and extra upgrade was available for delivery from our warehouse only. As much as we’d love to help with that we do not refund coupons after an order has been placed without initially applying it. However, we wish to make your experience a better one, and would like to issue you a store credit in the value of $10 on your Bloomex account. Please let us know if we should apply. Warm Regards, Bloomex Team

POLICY LISTED

Hello Customer, Thank you for your business with us. Please be informed that our policies are listed on our website for our customers to view before placing an order. By submitting an order, you therefore consent to be bounded by these policies. We hope that clarifies the matter. Warm regards, Bloomex

Order in transit – cannot change & cancel

Dear Customer, Thank you for your business with us. We would like to give you the latest updates on your order. Please be informed, the order was sent exactly to the shipping address as requested.

The email confirmation you received after you completed the order has listed xxADDRESSxx as well. Upon your request, we can see that you are dissatisfied to have known that the address you indicated was not the correct one. We do not check addresses prior to the delivery unless you contact our team to update it as we have no way of knowing there is something wrong with your order otherwise. However, we would still like to please you. We can issue you a store credit on your Bloomex account. Please kindly advise if you wish to apply. You can visit our Live Chat or simply reply to this email. Kind regards, Bloomex Team

NO CHANGES AFTER 1 HOUR

Dear Customer, Thank you for your business with Bloomex. Your order was already confirmed and in production to be sent to the courier. As per our policy, we can only make changes to an order within one hour after the order is placed. We received your request to change the order. We know it is important and will do our best to follow your instructions. Kind Regards, Bloomex

Holiday season- NO CHANGES

Dear Sheri, Thank you for your order with us. Please note, as per our policy, any and all orders placed during peak holidays are final. Unfortunately during peak holidays it is extremely difficult to make changes to an existing order. We will make every effort, but change requests are not guaranteed. Your order will be delivered as requested initially. We apologize for any inconveniences caused. Kind regards, Bloomex

Cancelled — NO PAYMENT

Hello Customer, Thank you for your business with Bloomex. We cannot process your payment without credit card information. Please contact us back as soon as possible so that we can process your order.

Sincerely,

Bloomex Team

Cancelled – DECLINED, call help desk

Hello Customer, Thank you for your business with Bloomex. We tried to process your order but the payment was declined. Please contact us back with the new credit card information or contact your bank to advise as soon as possible so that we can process your order. Sincerely, Bloomex Team

FROM WH

Order placed after cut off time (IF SO)

Dear Customer, Thank you for your business with us. The order was placed after out cut off time for same day delivery and our florist has just informed that our couriers already left at the moment of preparing the order. With that being said, your order will be delivered tomorrow with a complimentary upgrade. Also, we will refund you an extra delivery fee. We apologize for any inconveniences this may have brought about and hope to be able to rectify the situation. Kind Regards, Bloomex Team

After pick-up time (non-local)

Dear Customer, Thank you for your business with us. The address provided for delivery is not in one of our local delivery areas. We deliver there from Tuesday-Friday with a special courier. The order was placed after out cut off time for the next day as these couriers pick up the orders at 3 pm a day in advance. With that being said, unless otherwise notified, your order will be sent for xxDAYxx delivery with an upgrade. We apologize for any inconveniences this may have caused. Sincerely, Bloomex

FROM WH (unable to wire)

Dear Customer, Thank you for your order with Bloomex. We were unable to use our local partner to deliver your order to this location. The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our specials. Unless otherwise notified, your order will be sent out with a complimentary upgrade for xxDAYxx delivery. We apologize for any inconvenience this may have caused. Kind regards, Bloomex

FROM WH CONFIRMATION (after call)

Dear Customer, Thank you for your order with Bloomex. As per our phone conversation earlier, we will send the order for Tuesday delivery with a complimentary upgrade. We appreciate yourds patience and understanding. Sincerely, Bloomex

CHRISTMAS ITEM

Dear Customer, The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our Christmas Specials. Unless otherwise notified, your order will be sent for Thursday delivery from our production with a complimentary upgrade. Regards, Bloomex

Unless otherwise notified, please send for XXX delivery with an upgrade, thank you!

TREE + ANOTHER ITEM

Dear Customer, Thank you for your order with us. Please note, the items ordered will arrive separately. The xxxx will be delivered as requested on the DATE. However, the xxTREExx will be sent for xxDAYxx delivery as our Christmas trees are being sent from a different location. You will be able to track the tree on the xxCourierxx website under the tracking number XXXX. We hope this clarifies the matter. Regards, Bloomex

CHRISTMAS ITEM- TF offer

Dear Customer, The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our Christmas Specials. Your order can be sent for Thursday delivery from our production with a complimentary upgrade. If it has to be delivered on the requested day, we may employ the services of a local partner and send an arrangement to the value of the price paid. Please note, the arrangement would not be Christmas-themed. Please let us know how you wish to proceed. Kind regards, Bloomex

From W/H if it’s placed with operator

Dear Customer, Thank you for your order with us. We deeply regret to inform you about major stock issues in XXXXXXX. We are truly sorry to notify you so late. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our specials. Unless otherwise notified, your order will be sent out with a complimentary upgrade for xxDAYxx delivery. We apologize for any inconveniences this may have brought about. Please accept our sincere apologies. Kind Regards, Bloomex

LOCAL FLORIST OFFER

Dear Customer, Thank you for your order with Bloomex. The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our specials. We can send your order with a complimentary upgrade for Tuesday delivery. If it has to be delivered today, we may employ the service of our local partner in XXXXXX area to have a mixed bouquet delivered today to XXXXXX. Please kindly advise how you wish us to proceed. You can visit our Live Chat or simply reply to this email. Thank you, Bloomex

TOO FAR, CAN SEND BASKET ONLY

Dear Customer, Thank you for your order with us. XXXXX is quite far from us, and we are unable to send flowers to this delivery area due to the long transit time. We would like to offer you a well-arranged gift basket with some chocolates/sweets/crackers/tea/coffee to the recipient. We apologize for any inconvenience this may have caused. Please let us know if you wish us to proceed. Kind regards, Bloomex Team

Tuesday-Friday item

Dear Customer, Thank you for your order with us. As per the description on our website of the item ordered, it is not valid for Saturday delivery and needs to be placed 24 hours in advance before 2:30 pm as the area is served by a special courier Tuesday-Friday. As per our policy, this kind of special can be sent from our own facility. Your order will be delivered on Tuesday with an upgrade and an extra delivery fee will be refunded. We appreciate your understanding. Kind Regards, Bloomex Team

NOT SENT OUT DUE TO WEATHER

Dear Customer, Thank you for your order with us. We regret to inform you that your order was not sent out due to the weather conditions. We apologize for the delay in receiving your order. According to our Policy, we are not responsible for delays caused by acts of God (weather conditions, storms, hurricanes, earthquakes etc.) and we are not able to cancel such orders. We will be happy to deliver your order tomorrow with a huge upgrade. Alternatively, we could send a gift basket of equal value or issue you in the amount of your order that you may use at any time in the future. Please advise if you wish us to proceed. Once again we sincerely apologize for the delay and inconvenience it may cause. Sincerely, Bloomex Team

CORONA – NO DELIVERY TO HOSPITAL

Dear Customer, Thank you for your order with Bloomex. Please note, due to COVID-19, some hospitals are refusing to accept deliveries. We have put your order on hold and would like to deliver your gift to the recipient’s home address. Please provide us the new residential address and we will be happy to send a new fresh order. Alternatively, we can issue you a full store credit under your Bloomex account. Simply reply to the email or visit our live chat and advise when we can deliver the order to your recipient. We appreciate your understanding. Best regards, Bloomex Team

COURIER DISPOSED OF THE PACKAGE – NO contact from customer yet, RESEND

Dear Customer, Thank you for your order. Your package was shipped out for delivery with XXX Couriers, tracking number _____. Your delivery area is not local for us and we deliver there only with overnight couriers who serve from Tuesday-Friday. We were informed that your order was damaged in transit and was disposed of. We will resend a fresh new order to your recipient with an upgrade as soon as possible. We apologize for any inconveniences this may have brought about.

Sincerely, Bloomex

DELIVERY

Delivery Time Frames

Dear Customer, Thank you for your order with us. Please note that according to our policy we provide delivery for business addresses from 9am-5pm, for residential addresses from 9am-8pm. We are sorry about any inconvenience. Hope that helps clarifies the matter. Sincerely, Bloomex Team

REGULAR DELIVERY-No specific time

Dear Customer, Thank you for contacting us. Your order has been sent out for delivery and will be delivered as soon as possible. According to our policy, we do not guarantee a specific time of delivery. As you paid for a regular delivery $14.99, it will be delivered by 5 pm for a business address and before 8 pm for a residential address. We are sorry about any inconvenience. Hope that helps clarifies the matter. Sincerely, Bloomex Team

AM: AFTER 1PM ONLY, TOO FAR

Time for business.residential

Dear Customer, Thank you for your order. We apologize, XXXXXX is quite far from us and we are not able to guarantee delivery before 12pm. Your order will be delivered in the afternoon until 5PM/8PM and we will refund you an extra morning delivery charge. Please inform us if you would like to change the address or make any corrections to the order. Sincerely, Bloomex

AM: CAN NOT PROMISE AM DELIVERY

Dear Customer, Thank you for your order with us. We regret to inform you that due to courier issues today, we are unable to ensure delivery of your order in the morning before 12 pm. We will do our best to deliver the order as soon as possible and we will follow up with the courier company and notify you once the order is delivered. We will also refund you the extra morning delivery fee paid. Thank you for your understanding. Sincerely, Bloomex

AM: PLACED AFTER CUT OFF TIME FOR AM

Dear Customer, Thank you for your order. Please note that according to our policy, morning delivery orders must be placed by 4 p.m. on the day before requested delivery. We will do our best to deliver the order as soon as possible and we will follow up with the courier company and notify you once the order is delivered. We will also refund you the extra morning delivery fee paid. Thank you for your understanding. Sincerely, Bloomex

CONTACT-FREE DELIVERY

Dear Customer, Thank you for your business with us. Thank you for letting us know. Please be informed, that the advertisement on our website clearly states “contact-free delivery”, which means that a driver will knock on the door and/or ring the doorbell and leave without contacting the recipient. We apologize for any inconveniences this may have arisen. Sincerely, Bloomex

DELIVERY TIME FRAMES

Dear Customer, Thank you for your order with us. Please refer to the following policy agreed to when you placed the order. Morning delivery orders will be delivered by 12 p.m. (noon) on the day you specify. Morning delivery orders must be placed by 4 p.m. on the day before the requested delivery. If the order does not arrive by noon, the customer will be refunded the difference between morning and regular delivery. Since we did not meet the delivery time frame as stated above, we will refund the difference between morning and regular delivery. Our apologies for the inconvenience. Thank you, Bloomex

Why we do not check the address on file prior delivery

Hello Customer, Thank you for your feedback. Upon your request, we can see that you are unsatisfied to know that the address you indicated was not the correct one. We do not check addresses prior to the delivery unless you contact our team to update it as we have no way of knowing there is something wrong with your order otherwise. That being said, it is your responsibility to double-check the shipping information once the order placed. That is the reason we always sent the confirmation email right away. We apologize for the inconvenience caused and appreciate your understanding. Kindest regards, Bloomex Team

PICK-UP (but we still can redirect the order or resend as not too rural)

Dear Customer, We have received your email. As per our records, your parcel is available for pick up at: XXXXXXX. Our courier company attempted delivery, but the receiver was unavailable and there was no safe place to leave the order. For more details please visit xxCOURIERxx with tracking number XXXXXXXX. As a token of appreciation, we are ready to issue a store credit for the amount of $15 for future use. We apologize for the inconveniences this may have caused. Thank you for being our valued client. Warm regards , Bloomex

PICK-UP (too rural and there is no point to resend to the same address)

Dear Customer, Thank you for your business with Bloomex. As per our records, your parcel is available for pick up at: XXXXXXX. The address provided for delivery is not in one of our local delivery areas. We deliver there overnight with the couriers from Tuesday to Friday. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our specials. XXXXX is quite far from us and we are unable to send the order directly to the recipient. For more details please visit xxCOURIERxx with tracking number XXXXXXXX. As a token of appreciation, we are ready to issue a store-credit for future use. We apologize for the inconveniences this may have brought about. Warm regards, Bloomex

PICK-UP for recipient

Dear Customer,

Hope this letter finds you well. As per our records, a parcel for you is available for pick up at: XXXXXXX. The address provided for delivery is not in one of our local delivery areas. For more details please visit xxCOURIERxx with tracking number XXXXXXXX. We apologize for the inconveniences this may have brought about. Warm regards, Bloomex

DELIVERY ISSUES

Early Delivery

Dear Customer, Thank you for your business with us. Your order had to be delivered earlier than you had originally requested as the area for delivery is not one of our local ones. We tried to send it with a local partner but their prices are much higher and they do not carry our specials. We deliver there from Tuesday to Friday with a special courier. With that being said, we had to proceed with your order for early delivery to not cause a delay and ensure recipient receives the order sooner rather than after the occasion. As we understand the importance of the selected date, we will be more than happy to offer an in-store credit of $10 for future use. Please let us know if you wish to proceed. Once again, we are deeply sorry for any inconvenience caused. Kind regards, Bloomex Team

Incorrect address

Dear Customer, Thank you for your business with us. Our delivery department informed us about the incorrect address for this order. Please verify the address: {XXXX} Kindly provide us an address that matches CanadaPost website (https://www.canadapost-postescanada.ca/info/mc/personal/postalcode/fpc.jsf) and contact us back as soon as possible via Live chat or simply reply to this email. Kind regards, Bloomex Team

TRACE OF THE ORDER (LOCAL)

Dear Customer, Thank you for reaching out to us. We have opened a trace of your order and are waiting for delivery details from the courier service. We apologize for any inconvenience it may have caused. We will get back to you as soon as we have further information. Sincerely, Bloomex

(OVERNIGHT COURIER)

Hello Customer, Thank you for contacting us. The order is sent out for delivery and will be delivered tomorrow. You can track it on xxCOURIERxx website with the tracking number XXXX. Please note extra charge for same-day delivery will be refunded. . Your patience is appreciated. Kind regards. Bloomex

Cust claims non-delivery – still open invest

Dear Customer, Thank you for your business with Bloomex. Our records indicate that your order has been shipped out for delivery. We apologize for any inconveniences that may have arisen. As soon as we receive an update from our production about the current status of the delivery we will contact you back. Your patience is appreciated. Kind regards. Bloomex

NO ANSWER, NO ACCESS [1]

Dear Customer, Thank you for your order. We attempted to deliver your package and our driver informed us that the recipient was not home and it was not safe to leave your order by the door. The driver also called the recipient's phone number provided and did not receive a reply. The order was returned to our warehouse. Please contact us back to arrange a new delivery. Sincerely, Bloomex

NO ANSWER, NO ACCESS [2]

Dear Customer, Thank you for your order. We attempted to deliver your order. Our driver informed us that the recipient was not available. There was no answer on the phone and no access to the building provided. The order was returned to our production facility. Please advise on when you want us to deliver the order again so that the recipient is available to receive the order. Regards, Bloomex Team

BUSINESS CLOSED

Dear Customer, Thank you for your business with us. We attempted to deliver your order but the business place was closed upon arrival. The order was returned to our production facility. Please advise on when you want us to deliver the order again so that the recipient is available to receive the order. Regards, Bloomex Team

RECIP MOVED

Dear Customer, Thank you for your business with us. We attempted to deliver your order but the recipient has moved from the address. Please get in touch with xxRecipientNamexx and provide us the new delivery address. Regards, Bloomex

OVERNIGHT ATTEMPT, NO ANSWER Customer not available or business closed

Dear Customer, Thank you for your order. We attempted delivery of your package and as per the XXXX Courier report the recipient was not home and there was no access to the building to leave your order by the door. Delivery Attempt Notice has been left at the door for the recipient to follow instructions. For more delivery details please visit XXXXXXXX.com under the tracking number XXXX. Unfortunately, these sorts of delays are out of our control. We appreciate your understanding. Kind regards, Bloomex

ATTEMPTED – WRONG ADDRESS

Dear Customer, Thank you for your order. We attempted the delivery of your order. The courier was not able to locate the address provided. Would you be so kind to double-check the address and phone number for the recipient on the file: (XXXXX & XXXXXX) Kindly make sure the address matches CanadaPost website (https://www.canadapost-postescanada.ca/info/mc/personal/postalcode/fpc.jsf) and contact us back as soon as possible via Live chat or simply reply to this email. Regards, Bloomex Team

ATTEMPTED – REFUSED BY RECIPIENT

Dear Customer, We attempted to deliver your order on the requested day, but the recipient refused to accept the order. Please get in contact with RECIPIENTS_NAME for more details. In compliance with our policy, we unfortunately cannot refund orders after they have been prepared and shipped out for delivery. If you wish, we can resend a new order to a new address however there will be a re-delivery fee of full price charge to re-apply to the order. If not we will issue on file a store credit for future use for the purchased products. Kind regards, Bloomex Team

ATTEMPTED - discharged from hospital

Hello Customer, Thank you for your order with us. We attempted to deliver your order. But it was brought back to our production because the recipient was discharged from the hospital. We can resend the order to the home address of the recipient at no additional costs. Alternatively, we can issue you an in-store credit. Kindly let us know how to proceed. Kind regards, Bloomex Team

RE-DEL FEE (local)

Dear Customer, Thank you for your order. We received the correct address. However, as we already attempted delivery of the order to address provided, we require a $14.99 re-delivery fee to be paid. Please visit our live chat on the website or reply to this email with your credit card details for the redelivery fee charge if you wish to proceed with the order. Thank you, Bloomex

(card number, expiry date, security code and the name on the card)

RE-DEL FEE (overnight)

Dear Customer, Thank you for your order. We received the correct address please note that as we already attempted delivery of the order to address provided, we require the full price to be paid. Please visit our live chat on the website or reply to this email with your credit card details for the redelivery fee charge if you wish to proceed with the order. Thank you, Bloomex

WINTER – CAN NOT LEAVE AT THE DOOR due to weather

Dear Customer, Thank you for your order. We attempted to deliver your package but the recipient was not available. There was nobody at home and our driver could not leave the order at the door due to weather conditions. The order was returned to our production facility. Please advise on when you want us to deliver the order again so that the recipient is available to receive the order. Thank you, Bloomex Team

AFFECTED BY WEATHER

Dear Customer, Thank you for your order with us. We attempted to deliver your order but due to the unfavorable weather conditions, the order could not be delivered. We apologize for the delay in receiving your order. According to our Policy, we are not responsible for delays caused by acts of God (weather conditions, storms, hurricanes, earthquakes etc.) and we are not able to cancel such orders. We will deliver your order tomorrow. Once again we sincerely apologize for the delay and inconvenience it may cause. Sincerely, Bloomex Team

please try tomorrow, thanks

DELIVERED TO THE ADDRESS PROVIDED, but cust claim address is incorrect

Dear Customer, Thank you for contacting us. The order was indeed sent to XXXXX, as this was the address on the order file. We did not make any changes to your order. Upon placing the order, this is the address that was selected and was sent out to. The email confirmation you received would have listed the address as well at which time, having chosen the different address than what was intended you could have contacted our customer service to rectify the situation. We appreciate your business. Kind regards, Bloomex Team

NO BALLOONS CAN BE SENT OVERNIGHT

Dear Customer, Thank you for your order. As your delivery area is not local for us and we would have to hire a special courier to deliver your order and there is no packaging that will not allow us to send a balloon bouquet to XXXXXX. Please advise if you wish us to send nice fresh cut flowers to your recipient or we could substitute balloons with a nicely arranged gift basket with some chocolates, cookies or other assorted gourmet items. Also you could visit our website and choose any other product up to the price paid and we will send it with upgrade. Awaiting your response. Thank you, Bloomex

PO-BOX

Dear Customer, Thank you for your order. We noticed that the address you provided is PO box. As much as we’d love to assist, we do not deliver to PO Box. Please provide us a civic address that matches CanadaPost website and we will be more than pleased to deliver your package hand-to-hand. Sincerely, Bloomex

ICU – no flowers allowed

Dear Customer, Thank you for your order with us. We just want to inform you that we cannot have your order delivered to the Intensive Care Unit as no flowers are allowed in this department. Intensive Care Unit patients are whose immune systems are weakened and are less resistant than normal to infection. To protect the patients, the hospitals do not allow us to bring fresh flowers or plants to the unit because they may carry bacteria. However, we can offer you to hold the order until XXXXX is moved to a regular ward/room. Alternatively we could hold the order and resend at a later date to the home address at no additional costs when the recipient will be discharged. Please advise which option would you like us to proceed with. You can visit our Live Chat or simply reply to this email. Sincerely, Bloomex Team

HOSPITAL- no flowers allowed

Dear Customer, Thank you for your order with us. Please be informed that the hospital does not accept flowers. We can resend the order later, at no additional costs, to the home address of the recipient. Alternatively, we can issue you an in-store credit. Please let us know which option suits you the best. Kind regards, Bloomex

STOLEN ORDER, RESEND OFFER – OVERNIGHT

Dear Customer, Thank you for your order. According to our records and xxCOURIERxx tracking number XXXXXXXXXXXX your order was delivered on DATE. Please note that your business is very important to us and if you still claim non-delivery of the package we could resend it free of charge to the recipient or issue you in-store credit on the website for future use. Please advise how you wish us to proceed. Thank you, Bloomex

STOLEN ORDER, OFFER – LOCAL DRIVER

Dear Customer, Thank you for bringing our attention to this matter. We are unable to provide a refund for orders that were prepared and shipped out for delivery. Our records indicate that your order was delivered on DATE and was left by the door. As per our Policy, we are not responsible for stolen orders. However, we would like to make an exception for you and resend your order free of charge. Please contact us back if you wish to proceed. Kind regards, Bloomex Team

Broken vase – option 1 (SC)

Dear Customer, Thank you for reaching out and letting us know about the matter. We are incredibly sorry to hear that the vase arrived broken. We would like to issue store credit on your Bloomex account. Please advise if you wish for us to apply. Sincerely, Bloomex

Broken vase-SC refused

Dear Customer, Thank you for contacting us. As the store credit is not needed at the moment, we will refund its cost. Please note that your business is very important to us and we look forward to making your future orders a better experience. Once again, we present our apologies. Sincerely, Bloomex Team

MISSED

MISSED, if cust reaches out

Dear Customer, We are very sorry to hear your order was not received on the requested date. Our records indicate order was successfully prepared and sent out for delivery on the date requested. We are currently investigating the matter with all involved parties to eliminate similar problems in future. As you claim it was not received we will resend the order free of charge ASAP. Your order will also be upgraded as an apology for inconveniences this may have brought about. Sincerely, Bloomex Team

MISSED – courier mistake as excuse

Dear Customer, Thank you for contacting us. According to the delivery department, your order was sent out and was not delivered due to a courier mistake. We apologize for the problem that has occurred and any inconveniences this may have arisen. To rectify it, we would be more than happy to offer you a resend of the order or another product to the value. Alternatively, if you do not wish for a resend, we can offer you an in-store credit for future use. Please let us know which option you prefer. Please note that your business is very important to us and we look forward to making your future orders a better experience. Once again, we present our apologies. Sincerely, Bloomex Team

Something missed, but WH confirmed it was sent [1]

Dear Customer, Thank you for your business with Bloomex. We have checked with the florist and they confirmed that XXXXXXXXXX was shipped out for delivery. Please kindly double-check with the recipient. At this point, we could offer you in-store credit on your account for future use. Kind regards, Bloomex

Something missed, but WH confirmed it was sent [2]

Dear Customer, Thank you for your request. Our records indicate that all the items were sent as requested. We would be more than pleased to issue an in-store credit of $XX. Please let us know if we should apply. Kind regards, Bloomex

STOCK ISSUES

Out of roses – send later or mixed

Dear Customer, Thank you for your order with us. Our apologies the florist informed us that they ran out of stock of roses at the moment of preparing the order. We are very sorry to notify you so late. We would like to offer you to deliver the order on Tuesday with an upgrade or if it has to be delivered today we can send a beautiful arrangement of assorted flowers to the recipient. We apologize for any inconvenience this may have caused and hope to be able to rectify the situation. Please visit our live chat or reply to this email to confirm if this is acceptable for you so we could proceed. Kind Regards, Bloomex Team

VASE SUB with choco

Hello customer, Thank you for reaching out and making us aware of the situation. We have investigated the matter and discovered that our production facility had run out of vases, and we had to substitute it to a box of premium chocolates. Please accept our apologies for not having informed you earlier, as it happened at the moment of preparing your order. Customer satisfaction is our main concern, and we would like to issue an in-store credit of $15 for your next purchase with us. We truly appreciate your business. Kindly let us know if we should apply. Kind Regards, Bloomex Team

NO TEDDY’S – STORE CREDIT/REFUND, advise

Dear Customer, Thank you for your order with us. Our production facility has informed us that we have ran out of stock of teddy at the moment of preparing your order. We can either provide you with a store credit or refund you the cost of the teddy. The rest of the order will be delivered as requested. Kind regards, Bloomex Team

NO BALLOONS IN STOCK, advise

Dear Customer, Thank you for ordering with us. Our production facility has just informed us that we have ran out of stock of balloons. We can substitute the balloons to another product to value (premium chocolates, hand blown vase or add extra flowers to your bouquet) or issue you a store credit of it’s cost. If we don’t hear from you about substitution, the order will be sent as requested. Kind regards, Bloomex Team

NO PLANTS IN STOCK

Dear Customer, Thank you for your order. Our production facility has just informed us that we have ran out of stock of planter baskets. Please advise if you wish us to send nice fresh cut flowers in a vase to XXXXX or we could substitute planters with a nicely arranged gift basket with some chocolates and cookies. Alternatively you could visit our website and choose any other product up to the price paid and we will send it with an upgrade. Please advise us how you wish us to proceed. Thank you, Bloomex

Poinsettia subbed with basket

Dear Customer, Thank you for your business with Bloomex. As per the description on our website of the item you ordered please note: Poinsettia are tropical plants and as such are susceptible to frost damage in the cold weather conditions. If the temperature in the delivery area is below 0° Celsius on the requested delivery date, we may substitute with a Live Mini Christmas Tree or Gourmet Gift Basket of equal or greater value. We are sorry about any inconvenience. We hope this clarifies the situation. Kind regards, Bloomex Team

NO SUNFLOWERS

SO

Dear Customer, Thank you for your order with us. Our florist just informed us that unfortunately they do not have that quantity and quality of sunflowers that we would like to send for _____. Please advise if we may send bouquet of assorted roses for ______’s birthday or a bright birthday arrangement of assorted flowers. Please visit our Live Chat or simply reply to this email to confirm how would you like to proceed. Thank you, Bloomex Team

NOT SO

Dear Customer, Thank you for your order with us. Our florist just informed us that unfortunately they do not have that quantity and quality of sunflowers that we would like to send for _______. In order not to miss the delivery date and occasion, we will send beautiful birthday arrangement of assorted flowers for the recipient. Thank you for your understanding.

Thank you, Bloomex Team

QUALITY, COMPOSITION COMPLAINS, RESEND/SC, OPTIONS

PICTURES PLEASE

Dear Customer, Thank you for your business with us. We are disappointed to discover that the order fell short of your expectations. Please provide a picture of the product received to wecare@bloomex.ca indicating your order number and we will be pleased to resolve this matter as soon as we can. Kindly be informed, that due to the perishable nature of our products, we only accept complaints regarding quality within 24 hours following the delivery date. Looking forward to hearing from you. Sincerely, Bloomex Team

NO PICTURES – STORE CREDIT

Dear Customer, Thank you for your business with us. According to our policy, we require pictures to be sent to us so we can review them and further assist you better. If you are not able to send us pictures, we can offer you a complimentary in-store credit. Please let us know if you wish for us to apply. Thank you, Bloomex

BAD PIC - cannot determine damage/sub by initial pic

Dear Customer, Thank you for sending us a picture and providing a feedback on our services. Please note that the picture is taken from a single angle, and it is impossible to determine the quality of the bouquet. We require a complete picture of the bouquet received so that we can help you properly. We are sorry, but multiple pictures of a single damaged flower do not provide us with enough evidence to act on the resolution. Please note: when the flowers arrive they will need to be taken out of the box, cut stems at an angle, remove all leaves that will go below the waterline, and allow them to drink for several hours. Also, as per our policy, we accept quality and composition complains during 24 hours upon delivery. We apologize for any inconveniences this may have brought about. Sincerely, Bloomex

(OPTIONAL, you can add: as per the pictures provided we are able to offer you a store credit for the visible damage, as only couple stems are clearly seen).

Late complain

Dear Customer, Thank you for your feedback. We are disappointed to discover that the order fell short of your expectations. According to our policy, due to the perishable nature of our products, we only accept complaints regarding quality/composition within 24 hours following the delivery date. We apologize for any inconveniences this may have arisen. Kind Regards, Bloomex Team

RESEND / SC Items delivered were BAD

Dear Customer, We profoundly regret that the products delivered fell short of our standards in terms of quality. We totally understand how upsetting and stressful a situation like this might be. We can resend your order immediately or we can issue you a store credit on your account with us. Please kindly get back to us with your decision. Once again, we sincerely apologize for any inconvenience this caused. Sincerely, Bloomex Team

Resend /store credit/ [111]

Dear Customer, Thank you for your reaching out to us. We profoundly regret that the products delivered fell short of your expectations. We would like to amend the situation by re-sending the order at no additional costs. Alternatively, we could send a gift basket of chocolates, cookies, crackers or assorted gourmet items. We could also issue an in-store credit that you may use at any time in the future. Kindly let us know which one of the options you would like to pursue. We sincerely apologize for any inconveniences arisen and hope to be able to offset your dissatisfaction. Kind regards, Bloomex.

Resend/ store credit [2]

Dear Customer, Thank you for contacting us. We are so sorry to hear that you have had a negative experience. Customer satisfaction is always the number one priority for us. We're deeply sorry that was not clearly demonstrated to you. We completely understand how upset you must feel. We apologize again for any trouble we may have caused you. Please advise if there's anything we could do to accommodate you. We would be more than happy to offer you the option of re-sending the order with a huge free upgrade to any address in the country. Alternatively, we could send a gift basket of equal value or issue a store credit that you may use at any time in the future. We apologize for any inconvenience caused and looking forward to hearing from you soon. Please let us know if you have any more questions, comments, or concerns. Sincerely, Bloomex

Resend/ store credit [3]

Dear Customer, we appreciate your feedback. We truly apologize for the state in which the flowers were delivered. Please accept our sincere apologies for the inconveniences and trouble this may have brought about. We take concerns regarding quality very seriously, making every effort to always deliver orders with fresh, lovely flowers that are also delivered on time. We value your business with us and hope to offset the dissatisfaction. We would be more than pleased to resend your order as soon as possible. If flowers are not needed anymore, we can also send a gift basket of gourmet items such as chocolates, sweets, cookies, crackers etc. Alternatively, we can issue you an in-store credit to your account to be used at your convenience. We are eager to resolve this matter. Please let us know which one of the options you wish to proceed with. Once again, we present our apologies. Sincerely, Bloomex Team

Frozen flowers, resend GB or Christmas Tree

Hello Customer, Thank you for your order with us. We have reviewed the photos. We truly apologize the order was not up to your expectations. At Bloomex we are committed to customer satisfaction and would be more than happy to offer you a resend of a gift basket to the value or live mini-Christmas tree. Alternatively, if you wish not for a resend we can offer you an in-store credit for future use. Please let us know which option you prefer. Kind Regards, Bloomex

Sympathy/funeral bad quality – resend/Sc

Dear Customer, Thank you for your feedback. We undertake every effort to accurately represent our bouquets online, but since we frequently deal with perishable items like flowers, this is not always possible, and occasionally certain substitutions are made as stated in our policies. You could assume the wreath is undervalued because you may only see just one side of it. We have thoroughly reviewed the pictures and are able to confirm that the florist has followed the recipe and the wreath matches the item description. We do, however, wish to make amends for you and your family since we value your business. Our options are still available for you to choose from. We can resend a beautiful Sympathy bouquet to the home address of the grieving family. Alternatively, we can send a well-arranged gift basket so that they can share some treats at this time of sorrow (we carry chocolate, cookies, tea/coffee baskets). Please kindly let us know which one of the options you would like to pursue. We apologize for any inconveniences this may have brought about. We await your decision. Sincerely, Bloomex

DESIGNER COLLECTION

Designer collection [1]

Dear Customer, We profoundly regret that the products delivered fell short of your expectations. As stated in the product's description, “Bouquet includes Designers Collection of a beautiful mix of assorted flowers or a single type of flower, like Roses. *Note: Actual bouquet will vary from photo.” Hence, the online image is only an illustration of what the bouquet may look like; this is our special offer, and we are unable to specify which flowers will be included in advance. This bouquet was carefully arranged based on the occasion and the florist's preference. We consistently make an effort to follow our customers' directions, but owing to large volumes and short notices, we can't always guarantee it. Therefore, we have a Substitution policy presented on our website. We were able to confirm that the arrangement you received complied with our policy and item description after reviewing the pictures that were provided to us. The flowers were fresh, and the arrangement looked beautiful. We apologize for any inconveniences this may have brought about and appreciate your patience and understanding. Please note that your business is very essential to our company and we look forward to making your future orders a better experience. Sincerely, Bloomex Team

TO VALUE

TO VALUE – nothing is substituted, order is correct

Dear Customer, Thank you for bringing this into our attention. We were able to confirm that the arrangement you received complied with our policy and item description after reviewing the pictures that were provided to us. Although we do our best to acquire flowers that closely resemble the pictures on our website, there may be some variance due to differences in computer monitors and what Mother Nature provides from crop to crop. Please be aware that certain flowers may have shifted from their original position as a result of their travel time or the angle at which the picture was taken, which may mislead to assume otherwise. The design and the color scheme of the arrangement were upheld by the florist. The flowers looked fresh, and the arrangement seemed beautiful. We apologize for any inconveniences caused. Kind regards, Bloomex Team

TO VALUE, BUT FEW STEMS ARE BROKEN/BAD

Dear Customer, We profoundly regret that the products delivered fell short of your expectations. Upon having reviewed the pictures sent to us, we are able to determine that the arrangement you received was in accordance with our policy. We noticed a few damaged stems on your bouquet and we do want to come to a suitable solution and we would like to express apologies for the obvious stress caused and issue you an in-store credit for the inconvenience caused. We want to keep your valuable business and we appreciate your understanding. Sincerely, Bloomex

SUBSTITUTION

Substitution FLOWERS (1)

Dear Customer, Thank you for your order with us. Our florist informed us that they ran out of stock of requested flowers at the moment of preparing the order. We tried to send your order with partnered florists but their prices are higher and they do not carry our specials. We had to substitute your order to not cause a delay and ensure XXXXX receives your gift. Substitutions are sometimes made if our florist does not have a specific flower type. We ensure every step is taken to create an exceptional gift of equal value. Upon having reviewed the pictures sent to us we were able to determine that the arrangement you received was in accordance with our policy. While we understand the importance of having the selected arrangement delivered as described, certain issues may occur in the event of stock fluctuation. We do want to come to a suitable solution, and we would like to express apologies for the obvious stress caused and issue you a $20 store credit for the inconvenience caused. Once again, we apologize, and we want to keep your valuable business. Sincerely, Bloomex.

Substitution FLOWERS – SC offer (2)

Dear Customer, Thank you for your business with us. We are disappointed to learn that the order fell short of your expectations. According to our policies, which are outlined on our website, in the odd event that we run out of a specific flower type or color, we are able to substitute with another kinds of flowers of equal or greater value. Depending on the actual availability of particular flower varieties, we have the right to make fair and appropriate substitutions. We constantly make an effort to complement the overall arrangement style. We hope to offset your dissatisfaction and hence as an apology, we would be pleased to issue you an in-store credit. Please accept our sincere apologies and kindly let us know if we should apply. Warm regards, Bloomex.

Substitution FLOWERS – store credit offer (3)

Dear Customer, Thank you for your order with us. We are sorry to hear the order did not meet your expectations. As per our policies listed on our website, in the unlikely chance we are sold out of a particular flower type or color we are able to substitute with another similar flower or plant of a different color: Substitutions: Due to seasonal nature of flowers and order volume, we reserve the right to substitute with similar product of greater value. As an apology, we are ready to offer you in-store credit on the website for future use. Please reply to this email if you wish to proceed. Kind regards, Bloomex

Substitution BASKET

Dear Customer, Thank you for your order. Please note that we cannot guarantee any specific items that will be included in the basket. In the description to the XXXXXXXXX you will find a list of the items that could be included. We are not able to guarantee specific items as it depends on our stock. Please note that your business is very important to our company, and we look forward to making your future orders a better experience. Sincerely, Bloomex

SPRAY ROSES SUBBED WITH REGULAR

Dear Customer, Thank you for contacting us. We are sorry to hear the order did not meet your expectations. Please note, you have ordered our XXXXXXXXXXXXXX which includes 11/12 stems of red spray roses. Unfortunately, our florist is sold out of spray roses and had to substitute them with regular roses. See the policy below Substitution Policy: Due to our order volume fluctuation, we reserve the right to substitute with similar product of greater value. Flowers in arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value. * One-of-a-Kind Flower Arrangements, such as all roses or all lilies, we will make every attempt to match the flower type but may substitute with another color. We hope this clarifies the situation. We apologize for any inconvenience caused. Kind regards, Bloomex

TF FULFILLED TO VALUE

Dear Customer, Thank you for your business with us. Please note, the area of XXX is not one of our local. We sent your order with partnered florists but their prices are higher and they do not carry our specials. With that being said, your order was fulfilled to value of the price paid, to not cause a delay and ensure xxRECIPIENTxx receives your gift. As your business is valuable to us, we would like to issue you an in-store credit. Kindly let us know if we should apply. We apologize for any inconveniences this may have arisen. Sincerely, Bloomex Team

FLOWER CARE, EXPLANATION

Flower care IF ROSES INCLUDED

Dear Customer, Thank you for contacting us. Please be aware, that simple flower care must be performed once an order is received. Stems should be cut by 2 cm and placed in water to hydrate for around 2 hours. Every day, this process must be repeated. Additionally, we leave the so-called protecting petals on roses to shield the primary buds while they are in transit. Hope this clarifies the matter. We apologize for any inconveniences this may have brought about. Please note, your business is valuable to us and we look forward to making your future orders a better experience. Sincerely, Bloomex Team

ROSE PETALS

Dear Customer, Thank you for bringing this into our attention. We would like to confirm that you have receive correct order. As we can see, you are not happy with the petals on some of the roses. Guard petals are easy to spot and could be easily mistaken for wilted or dying petals. It is important to remember that these guard petals are NOT a reflection of the health or quality of the roses. They need to be removed and then you’ll be able to see the true beauty of the rose. We hope this clarifies everything. Please let us know if you have any other questions or concerns. Once again, we regret any disappointment you experienced and offer our deepest apologies. Kind regards, Bloomex Team.

OPTIONAL, quality

Flowers must be kept in cool places, away from direct sunlight and heat. Flowers will bloom more readily if exposed to warm surroundings, and they will open slowly if stored in a cooler environment. Additionally, flowers should be kept away from anything that produces ethylene gas, such as fruits, vegetables, and/or plants, as this can cause your flowers to wilt prematurely.

CLOSED LILIES

Dear Customer, Thank you for bringing this into our attention. We always send fresh, budding, not fully bloomed flowers, so your recipient can enjoy them longer. These flowers are budding, and once they bloom the bouquet will look as full as on the advertised photo. We can assure the florist did follow the recipe of the bouquet, the correct size, as well as the right number of stems, were sent. The case here is the budding flowers, the bouquet may seem smaller because of them, as previously stated, it will look bigger once the flowers fully bloom. Exposing flowers to warm environments (outside, a hot room, etc) will help the flowers bloom, and storing your flowers in a cooler environment will slow down the opening process. Please let us know if you have any other questions or concerns. We thank you for your business and we will be pleased to serve you soon again. Thanks, Bloomex.

DROOPY TULIPS, ELASTIC STEMS

Hello Customer, We have received your email. Tulips use water to prop up their stems so they’re just thirsty after their journey to you. Help yours perk up by trimming them, popping them in water and then leaving them overnight. By morning they won’t look droopy.

1. Trim your tulips: Trimming tulips by 3-5cm allows water inside to hydrate them. Always cut at an angle to give as much surface area to drink from.

2. Pop them in water ASAP: Tulips, like all flowers, use water to prop-up their stems. Pop them in water as soon as you can to help them rehydrate and bloom.

3. Find their dream home: Keep your tulips away from direct sunlight and radiators (they’ll dehydrate your stems) and fruit (it releases gases that’ll make them fade).

4. Change their water: Tulips don’t like drinking dirty water, so refresh your vase every few days and re-trim your stems 1cm each time. Please advise if you still need any assistance.

Regards, Bloomex

STORE CREDIT

STORE CREDIT OFFER

Dear Customer, Thank you for your order with us. We truly apologize the order was not up to your expectations. At Bloomex we are committed to customer satisfaction and would be pleased to offer you a store credit for your next purchase. Please let us know if we should proceed. Kind Regards, Bloomex.

NO REFUNDS- for sent orders

Dear Customer, We app ciate your business with us. In accordance with our policy, we will not be able to issue a refund for an order that was confirmed, prepared, and sent out for delivery. As we wish to preserve your valuable business, we will be pleased to offer you an in-store credit on the website for future use. Please let us know if we should apply. Once again, we thank you for your business with us. Sincerely, Bloomex Team.

CARD MESSAGE

LOST CARD MESSAGE

Hello Customer, Thank you for contacting us. We have looked into the order history and have no records that a card was ordered. Our Greeting cards are sold separately. Your message would have been written on the back of our purple delivery tag and folded down for privacy. We apologize if it was missed or not found by the recipient. Please note that your business is very important to our company and we look forward to making your future orders a better experience. Thank you, Bloomex

ASKING SENDER’S NAME-no card message

Dear Customer, Your order has been successfully delivered. However, we've got a call from the recipient and he/she would like to know who the sender is. There was no card message for this order and we are not authorized to disclose your name. Please contact the recipient and advise who the order is from. Thank you, Bloomex

ASKING SENDER’S NAME-no signature on card

Dear Customer, Your order has been successfully delivered. However, we've got a call from the recipient and he/she would like to know who the sender is. There was no signature on the card message for this order and we are not authorized to disclose your name. Please contact the recipient and advise who the order is from. Thank you, Bloomex

NO ID

ADVISE THE ORDER NUMBER

Dear Customer, Thank you for your business with Bloomex. Please, provide the order number that we can refer to. Kind regards, Bloomex Canada

ADVISE THE ORDER NUMBER 2

Dear Customer, Thank you for your business with Bloomex. Please reply to this message with your order number. It's required for us to track the order. Kind regards, Bloomex Canada

POSITIVE FEEDBACK

Dear Customer, Thank you for contacting us. We are so glad that you enjoyed your order, and we would be delighted with your support. Please feel free to post a review on one of our Google locations. Once you post a review, please email back with a screenshot of it to us. We would be happy to provide you with $20 store credit as additional thanks! Kind Regards, Bloomex Team

*Dear Customer, Thank you for your business with Bloomex. We are glad to hear that you are happy with our service. We will be incredibly pleased to serve you again in the nearest future. Sincerely, Bloomex Team.

VOIDED TRANSACTION CLAIM

Dear Customer, Thank you for your business with Bloomex. We can confirm that transaction was canceled before it had settled through your debit or credit card account. It may show up as a pending transaction on your account for a short period of time, while the process is being completed. Please find following receipt: XXXXXXXXXXXXXXXXXXXXXXXXX. If you have more question, please contact your bank. Sincerely, Bloomex

NO ITEM ORDERED

Dear Customer, Thank you for your business with us. Please contact us back as soon as possible with the name of the product ordered. Due to a system glitch, we have none of these details saved in the system. Awaiting your response. Regards, Bloomex

PLEASE REMOVE \ FROM CARD MESSAGE

Dear Customer, Thank you for your business with Bloomex. Please note that it's not a typo - it is an unprintable escape character added by the system to prevent an apostrophe being recognized as a control character and lost during printing. The \ symbol won't be printed on your card. We hope this clarifies the matter. Best regards, Bloomex

Customer service only chat/email

Dear Customer, When customer service is required our goal is to assist you as quickly and efficiently as possible. We have adopted an online customer support system instead of telephone calls, to provide faster response times. Bloomex Customer Support Center can be reached using dedicated Live Chat operators on a 24/7 basis, or by email at wecare@bloomex.ca. Our trained customer care staff will review your information and respond to you as quickly as possible. Sincerely, Bloomex Team

WHY DO YOU HAVE SO MANY BAD REVIEWS?

Dear Customer, Thank you for sharing your concern. Customers are more likely to provide negative reviews when they are dissatisfied and remain silent regarding positive experiences. As a result, even an ideal business may acquire a negative reputation online. We are a large business that conducts hundreds of shipments weekly. We intend to take excellent care of your purchase and deliver the lovely flowers on your special occasions. Kind regards, Bloomex

BBB

Dear Customer, Thank you for the reaching out. As much as we want to assist, it's stated that your case is submitted to Better Business Bureau. The case is under investigation and the suitable solution will be addressed there. You can get back to our online support after case is closed if it is to your interest. Kindest Regards, Bloomex Team

BBB is closed. All options to a customer

Dear Customer, Hope this letter finds you well. We are sorry to hear of your dissatisfaction with our brand. As it's stated, your BBB complaint has been closed. We want you to know that your complaint and feedback are appreciated still. As per our discussion you have declined all options: 1. Resending your order; 2. Product credit in the amount of $XXX; Unfortunately at this time, we are unable to find a direct resolution to your order. If you wish to proceed with one of these offers at a later date please advise us at your earliest convenience. Once again, we are sorry for the inconveniences we have caused you and we hope to offer you better services in the future. Thank you, Bloomex Team

ADDITIONAL COLLECTION

MISSED FUNERAL. TRY. ON HOLD

Dear Customer, Thank you for your business with Bloomex. We are sorry to hear of your dissatisfaction with our company. For your attention, the order wasn't delivered as requested just because we require our customers to place orders 24 hours prior to the service time. We are truly sorry for the inconvenience. However, we still would like to provide you the service you deserve. As the bonus way out of the situation, we would like to upgrade your order at our cost and deliver the belated sympathy to the grieving family. In case, sympathy is not needed anymore, we would like to keep our word and save all the bonuses to you. With that being said, we are able to deliver any item value to the price with a huge free upgrade to any address in the country for any other occasion at any time in future. Kindly consider all the bonus options offered and reply to this email with the one most suitable for you. Kind regards, Bloomex.

MISSED BIRTHDAY. TRY. ON HOLD

Dear Customer, Thank you for your business with us. We still would like to provide you the service you deserve. As the bonus way out of the situation, we would like to upgrade your order at our cost and deliver the belated birthday gift to XXXXXX. In case birthday celebration is over, we would like to keep our word and save all the bonuses to you. With that being said, we are able to deliver any item value to the price with a huge free upgrade to any address in the country for any other occasion at any time in future. Alternatively, we are ready to return the full price of your order back to your account of Bloomex for your future business with us. Kindly consider all the bonus options offered and reply to this email with the one most suitable for you. Kind regards, Bloomex

HOW MUCH IS THE STORE CREDIT AND HOW DOES IT WORK?

Hello Customer, Thank you for your question. At Bloomex we are committed to customer satisfaction and would be happy to offer you a store credit for your next purchase. Store credit in the amount of $XXX will be applied under your email address for you to use at any moment in future. Detailed instructions will be forwarded once a store credit is active. Please let us know if you wish for us to apply. Regards, Bloomex Team

W/O ALCO

Dear Customer, Thank you for your business with Bloomex. Your order was delivered on __. Due to the stock issues with the local partner in __ we were unable to supply you with the requested alcohol. Nevertheless, the rest of the gift basket was arranged and fulfilled successfully. Please advise shall we refund you the price of the bottles of wine or issue a store credit for that price?

Thank you, Bloomex

IN PROCESS. RECEIVED REQUEST

Hello Customer, Our team has received your request. We will get this resolved as quickly as possible. Please give us some time and we will get back to you shortly. We appreciate your patience during this time. Regards, Bloomex

Dear Customer, Thank you for your business with Bloomex. Your request was forwarded to our Management Team. We will get back to you as soon as we obtain all the needed information. Regards, Bloomex

SC REQUEST

Hello Customer, Our team has received your request to issue you a store credit. We will get this resolved as quickly as possible. We appreciate your patience during this time. Detailed instructions will be forwarded once the credit is active. Regards, Bloomex.

ON HOLD CONFIRMATION

Hello Customer, Thank you for your business with us. Your order is on hold from now. Please contact us in future to provide exact information for upcoming delivery. We thank you for your order and we will be pleased to serve you soon again. Thank you, Bloomex

CASE IS CLOSED; HOWEVER CUST IS STILL UNSATISFIED

Hello Customer, Thank you for sharing your concerns/ providing a feedback. We are incredibly sorry to hear that you had a negative experience with our brand, and your frustration is quite understandable. Customer satisfaction is our number one goal, and we are sorry that this time we were unable to fulfill your expectations. Your insightful remarks have been shared with the rest of our team, and we can promise you that this mistake will not occur again. Please don't hesitate to contact us if you have any additional questions or require our help in any way. We would be delighted to hear from you and assist you in any manner we can. Sincerely, Bloomex Team

EXTRA TOUCHES

Dear Customer, Thank you for your business with us. We are sorry to hear of your dissatisfaction with our company. Answering your concern, the ordered product does not include the card. Greeting cards and other extra touches are available for customers to purchase during the checkout session. With that being said, you never purchased one. We hope it clarifies the matter. To avoid such uncomfortable situation in future, please do not feel hesitate to contact our Sales Department prior to placing an order to assist you the way our valid customers deserve. We apologize for any inconvenience caused. Kind regards, Bloomex Team

COMES IN AN URN

Hello customer, Thank you for your order with us. Please be informed Designer Sympathy Collection XX comes in an urn. We noticed you have purchased a glass vase. We can issue you an in-store credit for the vase. Please advise if you wish for us to apply. Kind regards, Bloomex

NO PICS BEFORE THE DELIVERY

Hello Customer, we appreciate your interest in viewing the products prior to the delivery. Please be informed, that we do not offer such service. We stand behind our products. Bouquet designs and flower quality are our top priorities. Regards, Bloomex.

NO PLANT FOOD

Dear Customer, Thank you for your request. The plant food supply depends on the florist's stock and usually, it is necessary to add to your delivery. Simple flower care would be just enough for the type of flowers received. We hope this clarifies the matter. Thank you, Bloomex

DELIVERED UPSIDE DOWN

Dear Customer, Thank you for your business with us. We are extremely sorry to learn that the order was delivered upside down, and we will surely investigate into this matter with the courier. We hope to offset your disappointment. We would be more than please to issue you an in-store credit. Kindly let us know if we should apply. We apologize for any inconveniences this may have brought about. Warm regards, Bloomex Team

DC

Dear Customer, We regret to learn of your disappointment with the service you received. We were able to confirm that the arrangement you received complied with our policies after reviewing the photos you provided. Please be aware that the Designer's Collection you ordered is prepared based on the florist's preferences for the type and color of flowers, so they may not exactly match the picture. This information is provided in the product description as well. We are unable to promise you in advance what kind of flowers will be delivered, only that they will be full price value and that they will arrive fresh, which is the entire point of this exceptional half-price offer. We apologize for any inconveniences this may have arisen. Sincerely, Bloomex

BROKEN VASE / NO PICS

Dear Customer, Thank you for your business with us. Please note, our managers are carefully wrapping the vases to prevent any breakage. The vases leave the warehouse in good condition and possibly break due to the way the packages are handled by overnight couriers. As much as we’d love to help with that we will not be able to issue a refund for the damaged item without the picture. But still, we don't want to leave you without the customer service attention and that's the part when we would like to return the money you spent on a vase as store credit to your account. Your business is very important to our company, and we look forward to making your future orders a better experience. Please kindly reply to this email once you wish us to proceed with that option. Thank you, Bloomex

EARLY. LEFT BY THE DOOR BY PURO. FEW DAMAGED

Dear Customer, Thank you for your cooperation. We received the picture of the bouquet. We really regret you felt ignored about some parts of your concern. Your package was shipped with XXXXX Couriers. As per the description on our website of the item you ordered, it is not valid for Saturday delivery as the area is served by a special courier Tuesday-Friday. This kind of special can be sent from our own facility according to our policy. Your order was delivered not on the wrong date, but earlier than requested due to all the aspects noticed previously. We appreciate your understanding. Facing your other concern, delivery is carried out to the door. The advertisement on our website clearly states “contact-free delivery”, which means that a driver will knock on the door and/or ring the doorbell and leave without contacting the recipient. We apologies for any inconvenience. We are also sorry to hear of your dissatisfaction with what was received. Upon having reviewed the second pictures sent to us we are able to determine that the arrangement you received was in accordance with our policy. We noticed a damaged rosebud on your bouquet, and we do want to come to a suitable solution and we would like to express apologies for all the obvious stress caused by every issue you've reached and issue you an in-store credit for the inconvenience caused. We want to keep your valuable business and we appreciate your understanding. Sincerely, Bloomex Team

WEATHER

Dear Customer, Thank you for your business with us. Your package was shipped out for delivery with XXXXX Couriers, the tracking number is XXXXXXXX. According to the tracking number, your order was sent out and was not delivered due to the weather conditions. Local residents know that there are storms and landslides in XXXXX right now, all roads are closed. Many courier companies are struggling to proceed with deliveries with the requested dates. We apologize for the problem that has occurred and any inconvenience caused. To rectify it we would be more than happy to offer you a resend of the order as soon as the highways are open again. Alternatively, if you do not wish to wait or resend, we can offer you an in-store credit for future use. Please let us know which option you prefer. Please note that your business is very important to us and we look forward to making your future orders a better experience. We deeply apologize for any inconvenience caused. Thank you, Bloomex.

N/A THROUGH THE MONTH

Dear Customer, Thank you for your business with us. You placed your order on _____ but did not reply to any of our phone calls or emails throughout the month. We have to put your order on hold so you will be able to use the amount of _____ again with our company at any moment in the future. Please contact us back when you will be ready to proceed with your next order. Kind regards, Bloomex Team

FERN SPORES

Dear Customer, Thank you for your business with us. We regret to hear you have faced some dissatisfaction with the delivered product due to the plant nature of a fern. If you turn over a fern frond (leaf), you might see some unusual structures called sporangia. Spores are tiny structures that contain the genetic material needed to grow a new fern. That being said, the product you received is fresh and healthy. We hope this clarifies the matter. Kind regards, Bloomex Team

FRAUD

Dear customer, Thank you for ordering with Bloomex. Your order was flagged as a possible fraud and put on hold. To proceed, please kindly send us an invoice from your bank to prove that the payment was made by you. Best regards, Bloomex Team.

USA

USA REFUND [unable to fill/price to low/order placed same day or next day]

Hello, Thank you for your order. We apologize we were not able to fulfill your order. A full refund will be processed for your order. We appreciate your business and will be happy to serve you later. Please kindly place your orders 2-3 business days in advance. Once again, we present our apology for any inconvenience. Regards, Bloomex

USA REFUND [unable to fill/price to low]

Hello, Thank you for your recent order. We would like to apologize as we are unable to fulfill your order. A full refund will be processed for your order. We appreciate your business and will be happy to serve you later. Once again, we present our apology for any inconvenience. Regards, Bloomex Team

USA 1 [unable to fill due to location offer diff bqt]

Dear Customer, Please accept our sincere apologies however the arrangement ordered is not available in your delivery areas due to the distance. Delivery location is outside our production area; we must, therefore, employ the services of a local florist to send those orders out to the recipient. Local florists prices are much higher than ours and they do not carry our specials, they can only send an arrangement of XXXXXX to the value of the order. Please advise how you would like us to proceed. Regards, Bloomex

USA 2 [need extra money]

Dear Customer, Thank you for your order with Bloomex. The address provided for delivery is not in one of our local delivery areas. While we do have partnered florists that fill our orders, their prices are much higher than ours and they do not carry our specials. If it has to be delivered today we may employ the services of a local florist to send a similar order, but due to price conflict, we will have to add an extra $10-15 to the order. Please contact us via email or visit the live chat ASAP. Kind regards, Bloomex

USA 3 [no more than 180 characters]

Dear Customer, Thank you for your order. We apologize we will not be able to print more than 180 characters on your card message including the signature. Please contact us back with new card message to proceed with delivery. Thank you, Bloomex

USA 4 [delivery later]

Dear Customer, Thank you for your order. Please accept our sincere apologies however the delivery location is outside our production area, and we will have to employ a service of the special courier to deliver your order. That being said, delivery can be done only on XXXXXXX. Please advise if you would like us to proceed. Regards, Bloomex

CHARGED IN USD

Dear Customer, Thank you for your business with us. Please note that order was placed outside of Canada or with an international credit card for delivery to Canada they will be charged in USD. Provincial taxes of destination will apply. We hope that clarifies the matter. Thank you, Bloomex

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